On 1/30/07, Zbigniew Szalbot <zbyszek@xxxxxxxxxxxxxxxxxxx> wrote: > Hi, > > Paul Lesniewski wrote: > >> Had he just replied "I am very sorry, madam, but this is a personal > >> address, you can only receive support through the mailing list, please > >> don't ask here anymore, period" instead of deliberately sending the same > > > > That's NOT all there is to it. To say that is to egregiously > (snip) > > template is new to any FOSS developer, think again. We send out hundreds > > of similarly-worded messages. It's really easy to take a seemingly rude > > Why? Your first action should be to hide all email addresses to your team > on the web. Why should users be bothering you? There are mailing lists, > IPSs who provide SM, etc. Most organizations hide their contact details, > because otherwise their stuff would just spend work time answering letters > that should be addressed to someone else. We - users - are to lazy to read > the archives (and then they are not always easy to search & read too) so I hope you are not using the SourceForge archival tool -- it is entirely useless as you note. Better to use marc.theaimsgroup.com or gmane.org or other such... > we tend to go for easy solutions. Drop your emails from the web and most > users will look elsewhere for help. Yes, good idea. There is actually another thread right now on the squirrelmail-devel list (that I think got copied to this list) about how exactly to change the site, including removing those addresses. > BTW - thanks for SM! Thank you! ------------------------------------------------------------------------- Take Surveys. Earn Cash. Influence the Future of IT Join SourceForge.net's Techsay panel and you'll get the chance to share your opinions on IT & business topics through brief surveys - and earn cash http://www.techsay.com/default.php?page=join.php&p=sourceforge&CID=DEVDEV -- squirrelmail-users mailing list Posting Guidelines: http://www.squirrelmail.org/wiki/MailingListPostingGuidelines List Address: squirrelmail-users@xxxxxxxxxxxxxxxxxxxxx List Archives: http://news.gmane.org/thread.php?group=gmane.mail.squirrelmail.user List Archives: http://sourceforge.net/mailarchive/forum.php?forum_id=2995 List Info: https://lists.sourceforge.net/lists/listinfo/squirrelmail-users
