Hi, Paul Lesniewski wrote: >> Had he just replied "I am very sorry, madam, but this is a personal >> address, you can only receive support through the mailing list, please >> don't ask here anymore, period" instead of deliberately sending the same > > That's NOT all there is to it. To say that is to egregiously (snip) > template is new to any FOSS developer, think again. We send out hundreds > of similarly-worded messages. It's really easy to take a seemingly rude Why? Your first action should be to hide all email addresses to your team on the web. Why should users be bothering you? There are mailing lists, IPSs who provide SM, etc. Most organizations hide their contact details, because otherwise their stuff would just spend work time answering letters that should be addressed to someone else. We - users - are to lazy to read the archives (and then they are not always easy to search & read too) so we tend to go for easy solutions. Drop your emails from the web and most users will look elsewhere for help. BTW - thanks for SM! -- Zbigniew Szalbot ------------------------------------------------------------------------- Take Surveys. Earn Cash. Influence the Future of IT Join SourceForge.net's Techsay panel and you'll get the chance to share your opinions on IT & business topics through brief surveys - and earn cash http://www.techsay.com/default.php?page=join.php&p=sourceforge&CID=DEVDEV -- squirrelmail-users mailing list Posting Guidelines: http://www.squirrelmail.org/wiki/MailingListPostingGuidelines List Address: squirrelmail-users@xxxxxxxxxxxxxxxxxxxxx List Archives: http://news.gmane.org/thread.php?group=gmane.mail.squirrelmail.user List Archives: http://sourceforge.net/mailarchive/forum.php?forum_id=2995 List Info: https://lists.sourceforge.net/lists/listinfo/squirrelmail-users
