On Fri, Jan 26, 2007 11:58:05 AM -0800, Dean Blackburn (deano@xxxxxxx) wrote: > Looking at this thread, and then the last paragraph of the wiki > page, I just have to shake my head... > > "Last, but not least, contact the SquirrelMail Project Team, which > can give you advice for free. Please note that this free service is > "best effort only", i.e. you can't demand answers within a certain > timeframe in the same way as when you have a commercial support > agreement." > > If this really was Steve's best effort, then Steve shouldn't do > support, period (though he may be great at other things!). Leave it > to someone else, or don't reply... And definitely don't trot this > out as a "funny ha-ha" to the members or, even worst, make it more known through Digg. I agree 100% with Dean here. The original post of this person: > Not sure if you can help me. My company currently uses Squirrel > Mail for our email. We are having a problem that our email system > gets full quickly. I believe we only have 10 meg. How can I upgrade > to higher megs?? Please inform. is polite, acknowledges that she's not sure she's asking in the right place and demonstrates that she is a perfectly normal member of the human race: that is, she belongs to that 99.995% of human beings who has no idea whatsoever what software is, doesn't want to know and isn't worth less for this. Is every FOSS developer a competent accountant, fiscal lawyer, surgeon or car mechanics? When a person has (politely) asked for help and demonstrated that she has not understood what is written on a website because she has no software knowledge, giving an answer like Steve's: > This is a long shot since you obviously don't know how to read a web > page on how to get help or how to read a manual, but: > http://www.netapp.com/ that is one which is ruder than the initial message, and (on purpose) *surely* incomprehensible for that receiver, is not polite nor mature. It would have been much better to answer something like "I'm sorry, your problem surely cannot be resolved from Squirrelmail but only from the company which runs your website". I agree with everybody else that the _following_ answers from that woman are unacceptable and I wouldn't want anybody with that attitude working for me, but this is absolutely NO excuse or reason for Steve's initial reaction (for the terribly simple reason that came _after_ it), so it really doesn't make sense, or help your position, to repeat it all around the net. Ciao, Marco -- The right way to make everybody love Free Standards and Free Software: http://digifreedom.net/node/73 ------------------------------------------------------------------------- Take Surveys. Earn Cash. Influence the Future of IT Join SourceForge.net's Techsay panel and you'll get the chance to share your opinions on IT & business topics through brief surveys - and earn cash http://www.techsay.com/default.php?page=join.php&p=sourceforge&CID=DEVDEV -- squirrelmail-users mailing list Posting Guidelines: http://www.squirrelmail.org/wiki/MailingListPostingGuidelines List Address: squirrelmail-users@xxxxxxxxxxxxxxxxxxxxx List Archives: http://news.gmane.org/thread.php?group=gmane.mail.squirrelmail.user List Archives: http://sourceforge.net/mailarchive/forum.php?forum_id=2995 List Info: https://lists.sourceforge.net/lists/listinfo/squirrelmail-users
