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Were we all *really* supposed to get this? >From what I can tell, a user in a critical support state asked (without a lot of technical finesse, sure) for help politely, and DID receive what I would call a rude response. I get the "attempted connection to humor" of what followed, but would this flamefest have even happened if the response had been more in line with the (much more helpful, plain-speaking) advice on this page: http://www.squirrelmail.org/wiki/SeekingHelp ? Looking at this thread, and then the last paragraph of the wiki page, I just have to shake my head... "Last, but not least, contact the SquirrelMail Project Team, which can give you advice for free. Please note that this free service is "best effort only", i.e. you can't demand answers within a certain timeframe in the same way as when you have a commercial support agreement." If this really was Steve's best effort, then Steve shouldn't do support, period (though he may be great at other things!). Leave it to someone else, or don't reply... And definitely don't trot this out as a "funny ha-ha" to the members of your mailing list, many of us (just guessing here) do get paid to care about supporting our end-users, and it really sends an awkward message that you guys don't (or don't get that you did it exceedingly poorly in this case). Also, a tip for next time: if you don't have time to answer someone's question (that has been asked a million times before and is in the FAQ), SEND THEM TO THE FAQ, not a wholly unrelated/unaffiliated website. And if you need a more concrete example of the best way to respond to the underinformed, this is not only humorous, but a shining example of how being polite is always a good thing: http://www.centos.org/modules/news/article.php?storyid=127 Thanks, -deano Marc Groot Koerkamp wrote: Hello Stephany, Steve is absolutely right. If you have read our web page or manual you would have known that: 1: SquirrelMail is an imap client; 2: We are developers of SquirrelMail and do not host mail; 3: SquirrelMail is an opensource project with only volunteers and no people to fire; 4: We have special mailing lists for user questions. What does this tell about you? 1: You don't have a clue about what SquirrelMail is; 2: You don't have any sense of humor; 3: You are rude. If I was your boss I would fire you (hopefully your boss robert reads this). If you always communicate the way you do I feel sorry for the company you work for. In the mean time we continue with our unpaid but satisfying work on SquirrelMail and make our other 100.000.000? users happy with our product. Say hi to the people from netapp and goodluck with your job and all your problems. Regards, Marc Groot Koerkamp Development leader SquirrelMail. PS: Steve, you still have your Job ;-) On Fri, January 26, 2007 5:10 pm, Steph / Coletta Contracting Company Inc. wrote:Thought Steve Brown's co-workers should how much of an asshole he is. Please read below. I sent an email to Steve Brown on Wednesday January 24th for some email support. Please read below at his response! I have never been insulted like that before. He was so rude and he should be fired!!! I will be removing my company from Squirrel mail asap due to his response to my question!! -----Original Message----- From: Steph / Coletta Contracting Company Inc. [mailto:steph@xxxxxxxxxxxxxxxxxxxxxx] Sent: Friday, January 26, 2007 10:52 AM To: 'Steve Brown' Subject: RE: Squirrel Email Support Screw you, you scum bag!!! We were willing to pay for the upgrade. We are not computer savvy here, thought you could help. But I guess we will find another company to access our emails. I am sure your boss would like to read this email. I will be contacting him very soon! -----Original Message----- From: Steve Brown [mailto:sbrown25@xxxxxxxxx] Sent: Thursday, January 25, 2007 11:00 AM To: Steph / Coletta Contracting Company Inc. Subject: Re: Squirrel Email Support |
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