Re: Attaching documents made with Apples iWork Pages program

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On 9/24/07, Chris Katz <ckatz@xxxxxxxxxxxxxxxxxxxx> wrote:
>
> On Sep 24, 2007, at 5:46 PM, Paul Lesniewski wrote:
>
> > DO NOT REPLY OFF LIST.
>
> Sorry - I can't seem to follow all the rules.  On all the other lists
> I belong to we commonly email each other directly when we don't
> intend the message to go to everyone.
> >
> >>> Don't top-post, thanks.
> >>
> >> Sorry - I'm on about 5 other lists dealing with servers and they all
> >> "top post" - i never knew that was such a sin
> >
> > Replying in context is the most useful and commonly accepted way of
> > communicating via email.  Please don't bottom-post, either.
>
> No top posts - no bottom posts - no direct email - I think I've got
> it now.
>
> I didn't see any of those in the mailing list posting guidelines at
>
> http://www.squirrelmail.org/wiki/MailingListPostingGuidelines
>
> perhaps you could add them there...

Fair enough

> >>>>> On Mon, September 24, 2007 3:15 pm, Chris Katz wrote:
> >>>>>> We've found that we can't attach documents that are created with
> >>>>>> Apples Pages 08 program using Squirrelmail.  Our students use
> >>>>>> squirrelmail 1.4.10a.  They will email assignments to their
> >>>>>> teachers
> >>>>>> as attachments.  They can attach Word, Excel, text, really any
> >>>>>> other
> >>>>>> type of file including apple keynote files - it's just pages
> >>>>>> files
> >>>>>> that won't attach.
> >>>>>>
> >>>>>> I'm very new to this list and appreciate any help.  Has anyone
> >>>>>> seen
> >>>>>> this behavior before or can anyone point to a possible cause?
> >>>>>>
> >>>>>> Thank you,
> >>>>>>
> >>>>>> Chris
> >>>>>
> >>>>> It sounds more like a mailserver issue to me, rather than an SM
> >>>>> issue. My web host,
> >>>>> on which my mailserver and SquirrelMail run, blocks the attachment
> >>>>> of various file
> >>>>> types due to the possibility of malevolent code. Perhaps your
> >>>>> mailserver blocks the
> >>>>> file type you are attempting to attach.
> >>>>
> >>>> I didn't think that would be the problem because the attachment
> >>>> won't
> >>>> even appear in the list.  You click Browse to locate the file, then
> >>>> click add - but the file doesn't get added to the list at the
> >>>> bottom
> >>>> of the page.  Any other type of file seems to work fine.
> >>>
> >>> You need to watch your web server logs when you upload such a
> >>> file if
> >>> it doesn't appear to be uploaded.  Otherwise, no one can help you,
> >>> because "it doesn't show up" is hardly enough information to go on.
> >>
> >> I also have spent about 10 minutes in my life working on this
> >> squirrel mail software as part of our OS X server and so I'm doing
> >> the best I can in explaining my problem.  Excuse me please for not
> >> including enough information.
> >>
> >> There is nothing in the server log because it doesn't seem to get
> >> that far.  Once you use the "Choose File" to locate the pages
> >> document, when you click add or send - nothing happens.  No activity
> >> in the browser, nothing to the server.  there is no response.
> >
> > If you click to the select file button, choose a file and it doesn't
> > show up in the file details input, then that's not a SquirrelMail
> > problem.  It's either an issue with your browser or your O/S (on the
> > client).  This is not the place that you're too likely to find help
> > regarding that,
>
> I think you're right.  I think I'll look elsewhere.
>
> If anyone else thinks they can help me, please email me off list.
> It's ok with me.
>
> Thanks so much.
>
> > but maybe if you're lucky and you include more
> > information about the client where the file select dialog isn't
> > working, someone can guide you.
> >
> > If the file details do show up in the file input box, but clicking the
> > add button fails, then you need to look for errors on your server.
> > Either way, there's not much anyone can do for you until you provide
> > more details.
> >
> >>>> Also - we can send pages documents as attachments through the same
> >>>> mail server using a normal imap client just fine.
> >>>>
> >>>> Any other ideas?  Or am I wrong and could this still some how be
> >>>> the
> >>>> mail server?
> >>>

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