On Mon, 21 Nov 2016 22:16:13 +0000 Liam <liam.bulkley@xxxxxxxxx> wrote: > This would still use bugzilla (... sorry, I thought I had mentioned > that elsewhere). This is targeting the problem—as referenced by > Josh—with getting the majority of users to actually both report > problems and providing a SEAMLESS way for the developer to get back > in touch with the reporter. So, absolutely this is still using > bugzilla, but it's changing the way this particular type of user > would interact with it. So, the idea is to make it easier for the reporter to maintain a dialog with the maintiner(s) by making a more direct interface than a web browser or email client, right? I'm afraid I am skeptical that this will help. ...snip... > - I encounter a bug and the abrt gui notifies me about it, so I > attempt to be a good user and file a report. > - Assuming all goes well (hey! I've got an account! but I don't > remember my password so into the browser I go...) the report gets > filed. > - Sometime later I get an email...which I don't see because I get a > lot of email, or I don't get a lot of email and only check it > occasionally, or I'm just not diligent at checking my email because > it's not a place where I do the majority of my communications, etc; > and I don't heavily interact with bugzilla, so it's not something my > mail client knows to prioritize, assuming it didn't toss it as spam. > - For one of those or some other reason, I don't respond to it. In > the best case, the bug gets a +1 from other users who then pickup the > slack I left. It's more likely that it gets closed automatically > after 90 days (or whatever) of no activity when the bug is at the > state of needinfo. Sure, but a pop up dialog bugging me about it sounds a good deal more intrusive than an email. ...snip... > I would much prefer to just use the one app that I used to submit the > report to handle all of these issues. Issues which are really TIED to > that particular desktop from which the report came, and not my email > account, such can be accessed from any of several devices. My side of > the interaction should really only occur if I'm at the computer which > was the origin of the report. Perhaps you could approach the abrt folks and see if some of your ideas could be implemented there? kevin
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