> On Thu, Apr 10, 2003 at 09:53:52AM -0400, Michael George wrote: > > Let's see... > > > > Basic Edition provides 90-days of Installation and Configuration support > > (Monday-Friday 9am-5pm ET), and is available via download only. > > > > vs. > > > > Standard Edition provides a full year of Standard support (includes > > Monday-Friday 9am-9pm phone support with 4 hour response (9am-5pm outside > > North America) and a one year subscription to Red Hat Enterprise Network. > > Customers ordering Standard Edition will receive a full boxed-product with CDs > > and printed documentation and are also able to download the software if > > desired. > > > > Okay, so with the basic edition I don't get the RHN subscription. That takes > > $350 to $410 per machine. > > The only thing you do not recieve is priority support. There is no set turn around time for returning phone calls or emails. You do however get the 1 year of RHN for the Basic subscription. Regards, Eric Burke
