""Richard Lynch"" <ceo@xxxxxxxxx> wrote in message news:58166.64.4.222.245.1153018283.squirrel@xxxxxxxxxxxxxxxx > On Sat, July 15, 2006 2:05 am, Kevin Waterson wrote: >> Being that these products are commercial in nature, should not they >> be supporting thier own products, rather than relying on the good >> will of the open source/PHP folks for tech support? If we should >> support >> Zend products, why not other commercial applications also? >> Is Zend hoping for volunteer contributions for commercial enterprises? >> Should we support Zend business partners also? > > Zend has provided a great deal to the PHP community -- Zend basically > pays Ze'ev and Andi (and more) to work about half their time on > improving PHP Open Source code. > > Zend has NEVER expected the PHP General list to provide free support > for their products. > > It is inevitable that some people will turn here if Zend Support lags > for whatever reason, for any definition you choose for "lag" -- but > you can hardly blame Zend for that. > > -- > Like Music? > http://l-i-e.com/artists.htm I have used Zend Studio Professional for just over a year and I have only ever had two problems which I raised with Zend support, and in both cases their response was quick and their solution effective. Perhaps in some cases they do not get back quickly because they are still trying to analyse the problem, or trying to reproduce it before they can suggest a solution. I have no complaints with either their product or their support. -- Tony Marston http://www.tonymarston.net http://www.radicore.org -- PHP General Mailing List (http://www.php.net/) To unsubscribe, visit: http://www.php.net/unsub.php
