hi: 2014/1/12 yoma sophian <sophian.yoma@xxxxxxxxx>: > hi Oliver > > 2014/1/12 Oliver Neukum <oliver@xxxxxxxxxx>: >> On Sat, 2014-01-11 at 18:17 +0800, yoma sophian wrote: >>> hi all: >>> I got one segate external usb3.0 HD. >>> When I plug in that device, I will get below error message repeatedly: >>> >>> [ 432.191560] usb 4-1: Set SEL for device-initiated U2 failed. >> >> Is that after the initial plug? > Yes >> >>> [ 432.191664] usb 4-1: USB disconnect, device number 12 >>> [ 469.061694] xhci_hcd 0000:00:14.0: Timeout while waiting for >>> address device command >>> [ 474.271626] xhci_hcd 0000:00:14.0: Timeout while waiting for >>> address device command >>> [ 474.475859] usb 4-1: device not accepting address 13, error -62 >>> [ 474.592197] usb 4-1: new SuperSpeed USB device number 14 using xhci_hcd >>> [ 474.609564] usb 4-1: New USB device found, idVendor=0bc2, idProduct=a0a5 >>> [ 474.609569] usb 4-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 >>> [ 474.609572] usb 4-1: Product: Backup+ Desk >>> [ 474.609574] usb 4-1: Manufacturer: Seagate >>> [ 474.609576] usb 4-1: SerialNumber: NA5J3BMX >>> [ 474.613800] usb 4-1: Enable of device-initiated U2 failed. >>> [ 474.617303] usb 4-1: Disable of device-initiated U1 failed. >>> [ 474.620807] usb 4-1: Disable of device-initiated U2 failed. >> >> It looks like your device has a problem with runtime power management. >> >>> [ 474.620840] usb-storage 4-1:1.0: USB Mass Storage device detected >>> [ 474.620928] scsi17 : usb-storage 4-1:1.0 >>> [ 474.624340] usb 4-1: Set SEL for device-initiated U1 failed. >>> [ 479.629776] usb 4-1: Set SEL for device-initiated U2 failed. >>> [ 479.798030] usb 4-1: USB disconnect, device number 14 >>> >>> >>> 1. My kernel version is Linux 3.13.0-rc6 >> >> Can you try a kernel compiled without CONFIG_PM? > Sure. > Any update I will let you know I can see the HD mounted when I change to NO CONFIG_PM kernel. Would you please tell me where we can get the conclusion that failure comes from this device has some problem with runtime power management? BTW, the message "Timeout while waiting for address device command" mean this device is not supported to get first command as set address? Appreciate your help, [ 139.717094] xhci_hcd 0000:00:14.0: Timeout while waiting for address device command [ 144.717311] usb 4-1: new SuperSpeed USB device number 4 using xhci_hcd [ 144.732397] usb 4-1: New USB device found, idVendor=0bc2, idProduct=a0a5 [ 144.732405] usb 4-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 [ 144.732410] usb 4-1: Product: Backup+ Desk [ 144.732413] usb 4-1: Manufacturer: Seagate [ 144.732416] usb 4-1: SerialNumber: NA5J3BMX [ 144.732883] usb-storage 4-1:1.0: USB Mass Storage device detected [ 144.732989] scsi7 : usb-storage 4-1:1.0 [ 145.732569] scsi 7:0:0:0: Direct-Access Seagate Backup+ Desk SH04 PQ: 0 ANSI: 4 [ 145.733031] sd 7:0:0:0: Attached scsi generic sg1 type 0 [ 145.733261] sd 7:0:0:0: [sdb] 3907029164 512-byte logical blocks: (2.00 TB/1.81 TiB) [ 145.733758] sd 7:0:0:0: [sdb] Write Protect is off [ 145.733766] sd 7:0:0:0: [sdb] Mode Sense: bf 00 00 00 [ 145.734880] sd 7:0:0:0: [sdb] Write cache: disabled, read cache: enabled, doesn't support DPO or FUA [ 145.759379] sdb: sdb1 sdb2 sdb3 [ 145.760914] sd 7:0:0:0: [sdb] Attached SCSI disk
Attachment:
pci.segate.u3.HD.ok.log.tar.bz2
Description: BZip2 compressed data
