Re: segate external USB3.0 HD cannot work

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On Sat, 2014-01-11 at 18:17 +0800, yoma sophian wrote:
> hi all:
> I got one segate external usb3.0 HD.
> When I plug in that device, I will get below error message repeatedly:
> 
> [  432.191560] usb 4-1: Set SEL for device-initiated U2 failed.

Is that after the initial plug?

> [  432.191664] usb 4-1: USB disconnect, device number 12
> [  469.061694] xhci_hcd 0000:00:14.0: Timeout while waiting for
> address device command
> [  474.271626] xhci_hcd 0000:00:14.0: Timeout while waiting for
> address device command
> [  474.475859] usb 4-1: device not accepting address 13, error -62
> [  474.592197] usb 4-1: new SuperSpeed USB device number 14 using xhci_hcd
> [  474.609564] usb 4-1: New USB device found, idVendor=0bc2, idProduct=a0a5
> [  474.609569] usb 4-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
> [  474.609572] usb 4-1: Product: Backup+ Desk
> [  474.609574] usb 4-1: Manufacturer: Seagate
> [  474.609576] usb 4-1: SerialNumber: NA5J3BMX
> [  474.613800] usb 4-1: Enable of device-initiated U2 failed.
> [  474.617303] usb 4-1: Disable of device-initiated U1 failed.
> [  474.620807] usb 4-1: Disable of device-initiated U2 failed.

It looks like your device has a problem with runtime power management.

> [  474.620840] usb-storage 4-1:1.0: USB Mass Storage device detected
> [  474.620928] scsi17 : usb-storage 4-1:1.0
> [  474.624340] usb 4-1: Set SEL for device-initiated U1 failed.
> [  479.629776] usb 4-1: Set SEL for device-initiated U2 failed.
> [  479.798030] usb 4-1: USB disconnect, device number 14
> 
> 
> 1. My kernel version is Linux 3.13.0-rc6

Can you try a kernel compiled without CONFIG_PM?

	Regards
		Oliver


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