Re: RouteRequests

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Thanks - I'll look into using the ACD app.

----- Original Message ----- 
From: "Michal Zygmuntowicz" <m.zygmuntowicz@xxxxxxx>
To: <openh323gk-users@xxxxxxxxxxxxxxxxxxxxx>
Sent: Friday, July 02, 2004 12:29 PM
Subject: Re:  RouteRequests


> If you are looking for a dialer, then gnugk will not handle this.
> But if you are looking for some kind of call center application,
> you may consider checking the ACD application (you can find it at
> www.gnugk.org), which can distribute calls among registered agents.
>
> On Fri, 2004-07-02 at 13:05, Jeremy Davis wrote:
> > Thanks for your reply.
> >
> > I have a load of endpoints that constantly read the gatekeeper. What I'd
> > like to do is, if an endpoint is configured to be a switchboard
endpoint,
> > the phone will ring if it sees a call to "switch". This way multiple
phones
> > will ring, and when one of those phones is picked up, I would then like
to
> > issue my RouteToAlias.
> >
> > So basically what I want to do is if a call comes in on a certain line,
I
> > want all the switchboard phones to ring. When one is picked up, the
incoming
> > call should be routed to that endpoint.
> >
> > Can you think of an alternative please? TIA
> >
> > ----- Original Message ----- 
> > From: "Michal Zygmuntowicz" <m.zygmuntowicz@xxxxxxx>
> > To: <openh323gk-users@xxxxxxxxxxxxxxxxxxxxx>
> > Sent: Friday, July 02, 2004 11:53 AM
> > Subject: Re:  RouteRequests
> >
> >
> > > Maximum reasonable value here is 6 seconds. This is because
> > > the RouteRequest are triggered by an ARQ message sent from an
endpoint.
> > > Default timeout to wait for ACF (response to ARQ) is ca. 6 seconds.
> > > There is a retransmission, of course, but that does not change the
fact,
> > > that you need to issue your rta quickly.
> > >
> > > On Fri, 2004-07-02 at 12:38, Jeremy Davis wrote:
> > > > Listed below is my gatekeeper.ini. I have set up a virtual queue
called
> > > > "switch". When switch is call, the call is disconnected after the
> > default
> > > > 10s unless I issue a command such as RouteToAlias. However I'd like
to
> > > > increase the disconnect timeout of 10s to say 180s. I have set
> > > > "RequestTimeout" and "CTI_Timeout" accordingly and issued a "reload"
> > > > command, however all calls to switch still timeout after 10s.
> > > >
> > > > Can anyone tell me what I'm doing wrong please? TIA
> > > >
> > > > Jerry Davis
> > > >
> > > > [Gatekeeper::Main]
> > > > Fourtytwo=42
> > > > Home=1.0.1.6
> > > > [GkStatus::Auth]
> > > > rule=allow
> > > > [RoutedMode]
> > > > GKRouted=1
> > > > [RasSrv::RRQFeatures]
> > > > OverwriteEPOnSameAddress=0
> > > > AcceptEndpointIdentifier=1
> > > > AcceptGatewayPrefixes=1
> > > > [RasSrv::GWPrefixes]
> > > > jvfgateway=9
> > > > jvfgateway=0
> > > > [RasSrv::RewriteE164]
> > > > 9=
> > > > [CTI::Agents]
> > > > VirtualQueue=switch
> > > > RequestTimeout=180
> > > > CTI_Timeout=180
>
>
>
>
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