Jeff Spaleta wrote:
The WONTFIX state screams to some users 'this issue is a waste of my precious developer time i do not care about this issue and i never will care about this issue so don't bother refiling it again even if you do upgrade to the next core and still see the problem.'
I'd go one step further, and say that "WONTFIX" state, even when accompanied with a friendly explanation, more often than not is interpreted as "F*** O** and DIE, WE DON'T CARE!!!" by a lot of people. And if not that harsh, it is at least interpreted very negatively and usually triggers negative harsh comments in return. An additional note about my suggestions in the thread so far, is that this is largely a psychological issue. The end result is the same wether we say something polite and friendly, with good intent, and close a bug with a more positive sounding resolution - as it is if we say "This issue is very low priority, and we're not going to dedicate the resources to fix it. Closing WONTFIX." The psychological effects of saying "WONT", "CANT", "DONT", "NOT*" are to stimulate a negative experience in the mind of the reader, and should be avoided if at all possible. With a bit of practice, I've changed the way I respond to bugs to almost always use positive phrases, and before submitting my comment, I seek out all negative words, and try to rephrase with positive words, unless I am sure the negative makes sense and wont be taken in a bad way. It's generally not that hard to do. Or should I reword that and say: It's generally fairly easy to do. ;o)
