Yeah, but unfortunately, in the United States, you have to alert someone when you're recording a telephone conversation. On 4/26/07, Tijnema ! <tijnema@xxxxxxxxx> wrote:
On 4/26/07, Daniel Brown <parasane@xxxxxxxxx> wrote: > Sounds like a good plan. Maybe I'll start recording all of my phone > calls. I'll just answer the phone, "Hello, this call is being reported for > quality assurance and training purposes, this is Dan, wazzzup?!?" Hmm, i see nobody would ever lie to you again :) > > On 4/26/07, Justin Frim <jfrim@xxxxxxxxxxx> wrote: > > > > Richard Lynch wrote: > > > > >[snip] > > >Relying on Sprint, however, to honor any kind of oral agreement, is a > > >big fat *NOT* > > > > > >"I'm sorry, but we just don't have any reocrd of that conversation. > > > > > >You're now 2 weeks overdue, because that extension you claim we gave > > >you doesn't exist." > > > > > >It was like a parody of the White House Watergate tapes -- Anything > > >they didn't feel like honoring was just not there; Something that had > > >been said that they LIKED, they had a perfect record of that though. > > >[snip] > > > > > > > A good old O.T. thread. :-) > > > > A few months back I was trying to weed some information out of Rogers > > and Fido, but several times I was told conflicting information each time > > I called. > > > > Finally I made an audio patch cable to connect my MP3 player/recorder to > > the phone and then proceeded to call Rogers again. The conversation > > went something like this: > > > > -Voice mail system: "Thank you for calling Rogers Wireless. Please stay > > on the line and our next available agent will help you. Note that your > > call may be monitored and recorded for quality assurance and training > > purposes"... music-on-hold... > > -Customer support: "Thank you for calling Rogers, my name is Bob, may I > > have your phone number starting with the area code?" > > -Me: "I'm just letting you know that this call will be monitored and > > recorded for quality assurance purposes" > > *click* MP3 recorder starts recording.... > > -Customer support: "Umm.... okay...." > > > > The patch cable was designed so I could also play back audio into the > > phone, just in case they tried pulling a "we never said that" denial. > > Fortunately, in that conversation where I announced it was being > > recorded, the customer service guy never lied to me even once. Funny > > how that works out. > > You could better not tell them you are recording, and when they are saying "we never said that" then you just play it back :) Tijnema
-- Daniel P. Brown [office] (570-) 587-7080 Ext. 272 [mobile] (570-) 766-8107
