On 4/26/07, Daniel Brown <parasane@xxxxxxxxx> wrote:
Yeah, but unfortunately, in the United States, you have to alert someone
when you're recording a telephone conversation.
I hate laws, and i don't live in the US. :)
I don't know how the laws are here in the netherlands, but i guess it
is the same... :(
Tijnema
On 4/26/07, Tijnema ! <tijnema@xxxxxxxxx> wrote:
> On 4/26/07, Daniel Brown < parasane@xxxxxxxxx> wrote:
> > Sounds like a good plan. Maybe I'll start recording all of my phone
> > calls. I'll just answer the phone, "Hello, this call is being reported
for
> > quality assurance and training purposes, this is Dan, wazzzup?!?"
>
> Hmm, i see nobody would ever lie to you again :)
>
>
> >
> > On 4/26/07, Justin Frim < jfrim@xxxxxxxxxxx> wrote:
> > >
> > > Richard Lynch wrote:
> > >
> > > >[snip]
> > > >Relying on Sprint, however, to honor any kind of oral agreement, is a
> > > >big fat *NOT*
> > > >
> > > >"I'm sorry, but we just don't have any reocrd of that conversation.
> > > >
> > > >You're now 2 weeks overdue, because that extension you claim we gave
> > > >you doesn't exist."
> > > >
> > > >It was like a parody of the White House Watergate tapes -- Anything
> > > >they didn't feel like honoring was just not there; Something that
had
> > > >been said that they LIKED, they had a perfect record of that though.
> > > >[snip]
> > > >
> > >
> > > A good old O.T. thread. :-)
> > >
> > > A few months back I was trying to weed some information out of Rogers
> > > and Fido, but several times I was told conflicting information each
time
> > > I called.
> > >
> > > Finally I made an audio patch cable to connect my MP3 player/recorder
to
> > > the phone and then proceeded to call Rogers again. The conversation
> > > went something like this:
> > >
> > > -Voice mail system: "Thank you for calling Rogers Wireless. Please
stay
> > > on the line and our next available agent will help you. Note that
your
> > > call may be monitored and recorded for quality assurance and training
> > > purposes"... music-on-hold...
> > > -Customer support: "Thank you for calling Rogers, my name is Bob, may
I
> > > have your phone number starting with the area code?"
> > > -Me: "I'm just letting you know that this call will be monitored and
> > > recorded for quality assurance purposes"
> > > *click* MP3 recorder starts recording....
> > > -Customer support: "Umm.... okay...."
> > >
> > > The patch cable was designed so I could also play back audio into the
> > > phone, just in case they tried pulling a "we never said that" denial.
> > > Fortunately, in that conversation where I announced it was being
> > > recorded, the customer service guy never lied to me even once. Funny
> > > how that works out.
> > >
>
> You could better not tell them you are recording, and when they are
> saying "we never said that" then you just play it back :)
>
> Tijnema
>
--
Daniel P. Brown
[office] (570-) 587-7080 Ext. 272
[mobile] (570-) 766-8107
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