On Tue, Jan 31, 2012 at 4:12 AM, Sarah Sharp <sarah.a.sharp@xxxxxxxxxxxxxxx> wrote: > On Tue, Jan 31, 2012 at 02:24:40AM +0200, Felipe Contreras wrote: >> On Mon, Jan 30, 2012 at 7:08 PM, Sarah Sharp >> <sarah.a.sharp@xxxxxxxxxxxxxxx> wrote: >> > On Sun, Jan 29, 2012 at 03:45:23PM +0200, Felipe Contreras wrote: >> >> On Sat, Jan 28, 2012 at 11:18 PM, Felipe Contreras >> >> <felipe.contreras@xxxxxxxxx> wrote: >> >> > On Sat, Jan 28, 2012 at 9:07 PM, Sarah Sharp >> >> > <sarah.a.sharp@xxxxxxxxxxxxxxx> wrote: >> >> >> Does your mass storage device contain a USB hub, or are you plugging the >> >> >> mass storage device into the hub? >> >> > >> >> > Hm? I don't know, I'm plugging it directly into the USB3 card. >> >> > >> >> > BTW. It works correctly in Windows, although I recall a message saying >> >> > that I should connect it to a USB3 port, but it was USB3... >> > >> > So you are trying to connect a USB 3.0 mass storage device directly into >> > the roothub, and Windows is complaining that it's not running at USB 3.0 >> > speeds. That might mean the host controller just can't link train with >> > the USB 3.0 device. Can you look at the device manager in Windows and >> > see what speed it says the device is running at? >> >> Yeah. I cannot see the speed, but I tried copying a file, and it >> didn't go faster than 30Mbps. > > It's probably running as a USB 2.0 device then. Indeed. >> In fact, I noticed issues in Windows as well. I had to plug and unplug >> the device in multiple ports, eventually it worked. > > Is it just your USB 3.0 device that you had to plug and unplug, or other > devices as well? Just this one. USB 2 mass storage devices seem to work fine. >> I tried the same in Linux and after I few tries I got it to show in >> lsusb, but that's it. I'm attaching the log. >> >> >> Oh, and the same seems to happen with other mass storage devices. >> > >> > Are these other mass storage devices also USB 3.0? Or are you getting >> > the "please connect to a USB 3.0 port" message with true USB 2.0 mass >> > storage devices? >> >> No, these are USB 2.0, and I get no messages. >> >> I wonder if this is related to the fact that I connected the PCIe x1 >> card into a PCIe x16 slot. AFAIK that's supposed to work. > > No, that should be fine. I think your host controller or USB 3.0 device > is just broken. Did the packaging for host and device have the official > SuperSpeed logo, like in this PDF: > > http://www.usb.org/channel/About_SSUSB_2011.pdf Not the controller, I don't have the packaging of the device, but I believe it had it. > If not, it's probably not certified by the USB-IF, which means it hasn't > passed the electrical tests. My money would be on your USB 3.0 device > being broken, despite the odd USB 2.0 port count in the Extended > Capabilities of your host controller. > > Does the USB 3.0 device work when you plug it into an EHCI port? Your > log showed it getting reset over and over again, so I wonder if it works > at high speed at all. Yes, in USB 2 it works perfectly fine. I recall it also worked fine in a laptop that had USB 3 ports, but I'm not sure. I'm contacting the support for the U34P card. Also, I will try to update the firmware of the USB 3 device. Cheers. -- Felipe Contreras -- To unsubscribe from this list: send the line "unsubscribe linux-usb" in the body of a message to majordomo@xxxxxxxxxxxxxxx More majordomo info at http://vger.kernel.org/majordomo-info.html
