Re: Problem with xHCI; mass storage device not detected

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On Sat, Jan 28, 2012 at 9:07 PM, Sarah Sharp
<sarah.a.sharp@xxxxxxxxxxxxxxx> wrote:
> On Sat, Jan 28, 2012 at 12:56:43AM +0200, Felipe Contreras wrote:
>> I just bought a USB 3.0 card, however, it doesn't seem to be detecting
>> mass storage devices, other devices seem to work fine (HID).
>>
>> They seem to be powered, and I see some activity in the kernel log,
>> but that's it. No actual device node is created, and lsusb doesn't
>> show the device either.
>>
>> I am attaching the log with xhci debugging enabled [1]. This is with
>> Linux 3.2.0.
>
> Can you run `lspci -vvv`?  I'm interested in what PCI device vendor and
> product this USB 3.0 host is.

Attached.

>> Any ideas?
>
> This bit is odd:
>
> Jan 27 23:06:50 dyfed kernel: [    1.098074] xhci_hcd 0000:02:00.0: Ext Cap ffffc900028c80b0, port offset = 1, count = 1, revision = 0x2
> Jan 27 23:06:50 dyfed kernel: [    1.098078] xhci_hcd 0000:02:00.0: Ext Cap ffffc900028c80c0, port offset = 2, count = 4, revision = 0x3
> Jan 27 23:06:50 dyfed kernel: [    1.098080] xhci_hcd 0000:02:00.0: Found 1 USB 2.0 ports and 4 USB 3.0 ports.
> Jan 27 23:06:50 dyfed kernel: [    1.098081] xhci_hcd 0000:02:00.0: USB 2.0 port at index 0, addr = ffffc900028c8420
> Jan 27 23:06:50 dyfed kernel: [    1.098082] xhci_hcd 0000:02:00.0: USB 3.0 port at index 1, addr = ffffc900028c8430
> Jan 27 23:06:50 dyfed kernel: [    1.098084] xhci_hcd 0000:02:00.0: USB 3.0 port at index 2, addr = ffffc900028c8440
> Jan 27 23:06:50 dyfed kernel: [    1.098085] xhci_hcd 0000:02:00.0: USB 3.0 port at index 3, addr = ffffc900028c8450
> Jan 27 23:06:50 dyfed kernel: [    1.098086] xhci_hcd 0000:02:00.0: USB 3.0 port at index 4, addr = ffffc900028c8460
>
> Usually USB 2.0 and USB 3.0 ports are paired together.  The blue USB 3.0
> port you see actually contains both USB 2.0 and USB 3.0 wires.  Unless
> your host really does have three USB 3.0-only ports, and one USB 2.0/3.0
> port?  What kind of USB ports did the packaging advertise?

This card has 4 USB3 ports, no USB2.

> Then we get a connection on a USB 2.0 port:

But there isn't one :)

> Does your mass storage device contain a USB hub, or are you plugging the
> mass storage device into the hub?

Hm? I don't know, I'm plugging it directly into the USB3 card.

BTW. It works correctly in Windows, although I recall a message saying
that I should connect it to a USB3 port, but it was USB3...

Cheers.

-- 
Felipe Contreras
00:00.0 Host bridge: Intel Corporation 2nd Generation Core Processor Family DRAM Controller (rev 09)
	Subsystem: ASUSTeK Computer Inc. P8P67 Deluxe Motherboard
	Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
	Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ >SERR- <PERR- INTx-
	Latency: 0
	Capabilities: <access denied>

00:01.0 PCI bridge: Intel Corporation Xeon E3-1200/2nd Generation Core Processor Family PCI Express Root Port (rev 09) (prog-if 00 [Normal decode])
	Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
	Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0, Cache Line Size: 64 bytes
	Bus: primary=00, secondary=01, subordinate=01, sec-latency=0
	I/O behind bridge: 0000e000-0000efff
	Memory behind bridge: fe600000-fe6fffff
	Prefetchable memory behind bridge: 00000000c0000000-00000000cfffffff
	Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- <SERR- <PERR-
	BridgeCtl: Parity- SERR- NoISA- VGA+ MAbort- >Reset- FastB2B-
		PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
	Capabilities: <access denied>
	Kernel driver in use: pcieport

00:16.0 Communication controller: Intel Corporation 6 Series/C200 Series Chipset Family MEI Controller #1 (rev 04)
	Subsystem: ASUSTeK Computer Inc. P8P67 Deluxe Motherboard
	Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
	Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0
	Interrupt: pin A routed to IRQ 3
	Region 0: Memory at fe708000 (64-bit, non-prefetchable) [size=16]
	Capabilities: <access denied>

00:1a.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #2 (rev 05) (prog-if 20 [EHCI])
	Subsystem: ASUSTeK Computer Inc. P8P67 Deluxe Motherboard
	Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
	Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0
	Interrupt: pin A routed to IRQ 23
	Region 0: Memory at fe707000 (32-bit, non-prefetchable) [size=1K]
	Capabilities: <access denied>
	Kernel driver in use: ehci_hcd

00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05)
	Subsystem: ASUSTeK Computer Inc. Device 8445
	Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
	Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0, Cache Line Size: 64 bytes
	Interrupt: pin A routed to IRQ 48
	Region 0: Memory at fe700000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: <access denied>
	Kernel driver in use: snd_hda_intel

00:1c.0 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 1 (rev b5) (prog-if 00 [Normal decode])
	Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
	Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0, Cache Line Size: 64 bytes
	Bus: primary=00, secondary=02, subordinate=02, sec-latency=0
	I/O behind bridge: 0000f000-00000fff
	Memory behind bridge: fe500000-fe5fffff
	Prefetchable memory behind bridge: 00000000fff00000-00000000000fffff
	Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ <SERR- <PERR-
	BridgeCtl: Parity- SERR- NoISA- VGA- MAbort- >Reset- FastB2B-
		PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
	Capabilities: <access denied>
	Kernel driver in use: pcieport

00:1c.4 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 5 (rev b5) (prog-if 00 [Normal decode])
	Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
	Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0, Cache Line Size: 64 bytes
	Bus: primary=00, secondary=03, subordinate=03, sec-latency=0
	I/O behind bridge: 0000d000-0000dfff
	Memory behind bridge: fe400000-fe4fffff
	Prefetchable memory behind bridge: 00000000fff00000-00000000000fffff
	Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- <SERR- <PERR-
	BridgeCtl: Parity- SERR- NoISA- VGA- MAbort- >Reset- FastB2B-
		PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
	Capabilities: <access denied>
	Kernel driver in use: pcieport

00:1c.5 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 6 (rev b5) (prog-if 00 [Normal decode])
	Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
	Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0, Cache Line Size: 64 bytes
	Bus: primary=00, secondary=04, subordinate=04, sec-latency=0
	I/O behind bridge: 0000f000-00000fff
	Memory behind bridge: fff00000-000fffff
	Prefetchable memory behind bridge: 00000000fff00000-00000000000fffff
	Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ <SERR- <PERR-
	BridgeCtl: Parity- SERR- NoISA- VGA- MAbort- >Reset- FastB2B-
		PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
	Capabilities: <access denied>
	Kernel driver in use: pcieport

00:1c.6 PCI bridge: Intel Corporation 6 Series/C200 Series Chipset Family PCI Express Root Port 7 (rev b5) (prog-if 00 [Normal decode])
	Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
	Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0, Cache Line Size: 64 bytes
	Bus: primary=00, secondary=05, subordinate=05, sec-latency=0
	I/O behind bridge: 0000c000-0000cfff
	Memory behind bridge: fff00000-000fffff
	Prefetchable memory behind bridge: 00000000d0000000-00000000d00fffff
	Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- <SERR- <PERR-
	BridgeCtl: Parity- SERR- NoISA- VGA- MAbort- >Reset- FastB2B-
		PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
	Capabilities: <access denied>
	Kernel driver in use: pcieport

00:1c.7 PCI bridge: Intel Corporation 82801 PCI Bridge (rev b5) (prog-if 01 [Subtractive decode])
	Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
	Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0, Cache Line Size: 64 bytes
	Bus: primary=00, secondary=06, subordinate=07, sec-latency=0
	I/O behind bridge: 0000b000-0000bfff
	Memory behind bridge: fe300000-fe3fffff
	Prefetchable memory behind bridge: 00000000fff00000-00000000000fffff
	Secondary status: 66MHz- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ <SERR- <PERR-
	BridgeCtl: Parity- SERR- NoISA- VGA- MAbort- >Reset- FastB2B-
		PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
	Capabilities: <access denied>

00:1d.0 USB controller: Intel Corporation 6 Series/C200 Series Chipset Family USB Enhanced Host Controller #1 (rev 05) (prog-if 20 [EHCI])
	Subsystem: ASUSTeK Computer Inc. P8P67 Deluxe Motherboard
	Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
	Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0
	Interrupt: pin A routed to IRQ 23
	Region 0: Memory at fe706000 (32-bit, non-prefetchable) [size=1K]
	Capabilities: <access denied>
	Kernel driver in use: ehci_hcd

00:1f.0 ISA bridge: Intel Corporation H67 Express Chipset Family LPC Controller (rev 05)
	Subsystem: ASUSTeK Computer Inc. Device 844d
	Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
	Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0
	Capabilities: <access denied>

00:1f.2 SATA controller: Intel Corporation 6 Series/C200 Series Chipset Family 6 port SATA AHCI Controller (rev 05) (prog-if 01 [AHCI 1.0])
	Subsystem: ASUSTeK Computer Inc. P8P67 Deluxe Motherboard
	Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
	Status: Cap+ 66MHz+ UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0
	Interrupt: pin B routed to IRQ 45
	Region 0: I/O ports at f070 [size=8]
	Region 1: I/O ports at f060 [size=4]
	Region 2: I/O ports at f050 [size=8]
	Region 3: I/O ports at f040 [size=4]
	Region 4: I/O ports at f020 [size=32]
	Region 5: Memory at fe705000 (32-bit, non-prefetchable) [size=2K]
	Capabilities: <access denied>
	Kernel driver in use: ahci

00:1f.3 SMBus: Intel Corporation 6 Series/C200 Series Chipset Family SMBus Controller (rev 05)
	Subsystem: ASUSTeK Computer Inc. P8P67 Deluxe Motherboard
	Control: I/O+ Mem+ BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
	Status: Cap- 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Interrupt: pin C routed to IRQ 18
	Region 0: Memory at fe704000 (64-bit, non-prefetchable) [size=256]
	Region 4: I/O ports at f000 [size=32]
	Kernel driver in use: i801_smbus

01:00.0 VGA compatible controller: ATI Technologies Inc Barts PRO [ATI Radeon HD 6800 Series] (prog-if 00 [VGA controller])
	Subsystem: ASUSTeK Computer Inc. Device 03b4
	Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
	Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0, Cache Line Size: 64 bytes
	Interrupt: pin A routed to IRQ 50
	Region 0: Memory at c0000000 (64-bit, prefetchable) [size=256M]
	Region 2: Memory at fe620000 (64-bit, non-prefetchable) [size=128K]
	Region 4: I/O ports at e000 [size=256]
	Expansion ROM at fe600000 [disabled] [size=128K]
	Capabilities: <access denied>
	Kernel driver in use: radeon

01:00.1 Audio device: ATI Technologies Inc Barts HDMI Audio [Radeon HD 6800 Series]
	Subsystem: ASUSTeK Computer Inc. Device aa88
	Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
	Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0, Cache Line Size: 64 bytes
	Interrupt: pin B routed to IRQ 49
	Region 0: Memory at fe640000 (64-bit, non-prefetchable) [size=16K]
	Capabilities: <access denied>
	Kernel driver in use: snd_hda_intel

02:00.0 USB controller: VIA Technologies, Inc. Device 3432 (rev 01) (prog-if 30 [XHCI])
	Subsystem: VIA Technologies, Inc. Device 3432
	Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
	Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0, Cache Line Size: 64 bytes
	Interrupt: pin A routed to IRQ 47
	Region 0: Memory at fe500000 (32-bit, non-prefetchable) [size=4K]
	Capabilities: <access denied>
	Kernel driver in use: xhci_hcd

03:00.0 IDE interface: VIA Technologies, Inc. VT6415 PATA IDE Host Controller (prog-if 85 [Master SecO PriO])
	Subsystem: ASUSTeK Computer Inc. M5A88-V EVO
	Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
	Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0, Cache Line Size: 64 bytes
	Interrupt: pin A routed to IRQ 11
	Region 0: I/O ports at d040 [size=8]
	Region 1: I/O ports at d030 [size=4]
	Region 2: I/O ports at d020 [size=8]
	Region 3: I/O ports at d010 [size=4]
	Region 4: I/O ports at d000 [size=16]
	Expansion ROM at fe400000 [disabled] [size=64K]
	Capabilities: <access denied>

05:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller (rev 06)
	Subsystem: ASUSTeK Computer Inc. P8P67 and other motherboards
	Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx+
	Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0, Cache Line Size: 64 bytes
	Interrupt: pin A routed to IRQ 46
	Region 0: I/O ports at c000 [size=256]
	Region 2: Memory at d0004000 (64-bit, prefetchable) [size=4K]
	Region 4: Memory at d0000000 (64-bit, prefetchable) [size=16K]
	Capabilities: <access denied>
	Kernel driver in use: r8169

06:00.0 PCI bridge: ASMedia Technology Inc. ASM108x PCIe to PCI Bridge Controller (rev 01) (prog-if 01 [Subtractive decode])
	Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
	Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 0, Cache Line Size: 64 bytes
	Bus: primary=06, secondary=07, subordinate=07, sec-latency=32
	I/O behind bridge: 0000b000-0000bfff
	Memory behind bridge: fe300000-fe3fffff
	Prefetchable memory behind bridge: 00000000fff00000-00000000000fffff
	Secondary status: 66MHz+ FastB2B- ParErr- DEVSEL=fast >TAbort- <TAbort- <MAbort+ <SERR- <PERR-
	BridgeCtl: Parity- SERR- NoISA- VGA- MAbort- >Reset- FastB2B-
		PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
	Capabilities: <access denied>

07:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL-8185 IEEE 802.11a/b/g Wireless LAN Controller (rev 20)
	Subsystem: ZyXEL Communication Corporation Device 8225
	Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV+ VGASnoop- ParErr- Stepping- SERR- FastB2B- DisINTx-
	Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium >TAbort- <TAbort- <MAbort- >SERR- <PERR- INTx-
	Latency: 32 (8000ns min, 16000ns max), Cache Line Size: 64 bytes
	Interrupt: pin A routed to IRQ 19
	Region 0: I/O ports at b000 [size=256]
	Region 1: Memory at fe300000 (32-bit, non-prefetchable) [size=512]
	Capabilities: <access denied>
	Kernel driver in use: rtl8180


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