Re: Seagate hard disk firmware issue

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Dear both,

Thanks for the input! I will return this hard disk as soon as possible.

Here below is the latest output.

Best regards!

# smartctl -a /dev/sdb
smartctl 5.40 2010-07-12 r3124 [x86_64-unknown-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda LP
Device Model:     ST32000542AS
Serial Number:    5XW20H7P
Firmware Version: CC34
User Capacity:    2,000,398,934,016 bytes
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 4
Local Time is:    Tue Jan 25 06:57:27 2011 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                        was never started.
                                        Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                        without error or no self-test has ever
                                        been run.
Total time to complete Offline
data collection:                 ( 633) seconds.
Offline data collection
capabilities:                    (0x73) SMART execute Offline immediate.
                                        Auto Offline data collection
on/off support.
                                        Suspend Offline collection upon new
                                        command.
                                        No Offline surface scan supported.
                                        Self-test supported.
                                        Conveyance Self-test supported.
                                        Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                        power-saving mode.
                                        Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                        General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 255) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x103f) SCT Status supported.
                                        SCT Error Recovery Control supported.
                                        SCT Feature Control supported.
                                        SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE
UPDATED  WHEN_FAILED RAW_VALUE
  1 Raw_Read_Error_Rate     0x000f   096   085   006    Pre-fail
Always       -       166323635
  3 Spin_Up_Time            0x0003   100   100   000    Pre-fail
Always       -       0
  4 Start_Stop_Count        0x0032   099   099   020    Old_age
Always       -       1164
  5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail
Always       -       0
  7 Seek_Error_Rate         0x000f   100   253   030    Pre-fail
Always       -       499927
  9 Power_On_Hours          0x0032   100   100   000    Old_age
Always       -       334
 10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail
Always       -       0
 12 Power_Cycle_Count       0x0032   099   099   020    Old_age
Always       -       1190
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age
Always       -       0
184 End-to-End_Error        0x0032   100   100   099    Old_age
Always       -       0
187 Reported_Uncorrect      0x0032   001   001   000    Old_age
Always       -       495
188 Command_Timeout         0x0032   100   099   000    Old_age
Always       -       4295032833
189 High_Fly_Writes         0x003a   100   100   000    Old_age
Always       -       0
190 Airflow_Temperature_Cel 0x0022   081   063   045    Old_age
Always       -       19 (Lifetime Min/Max 19/19)
194 Temperature_Celsius     0x0022   019   040   000    Old_age
Always       -       19 (0 16 0 0)
195 Hardware_ECC_Recovered  0x001a   048   033   000    Old_age
Always       -       166323635
197 Current_Pending_Sector  0x0012   100   099   000    Old_age
Always       -       24
198 Offline_Uncorrectable   0x0010   100   099   000    Old_age
Offline      -       24
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age
Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age
Offline      -       65979287602589
241 Total_LBAs_Written      0x0000   100   253   000    Old_age
Offline      -       1931349171
242 Total_LBAs_Read         0x0000   100   253   000    Old_age
Offline      -       2326768434

SMART Error Log Version: 1
ATA Error Count: 573 (device log contains only the most recent five errors)
        CR = Command Register [HEX]
        FR = Features Register [HEX]
        SC = Sector Count Register [HEX]
        SN = Sector Number Register [HEX]
        CL = Cylinder Low Register [HEX]
        CH = Cylinder High Register [HEX]
        DH = Device/Head Register [HEX]
        DC = Device Command Register [HEX]
        ER = Error register [HEX]
        ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 573 occurred at disk power-on lifetime: 317 hours (13 days + 5 hours)
  When the command that caused the error occurred, the device was
active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 83 74 1b 07  Error: UNC at LBA = 0x071b7483 = 119239811

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 7f 74 1b e7 00      13:20:31.001  READ DMA
  27 00 00 00 00 00 e0 00      13:20:31.000  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      13:20:30.992  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      13:20:30.986  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      13:20:30.964  READ NATIVE MAX ADDRESS EXT

Error 572 occurred at disk power-on lifetime: 317 hours (13 days + 5 hours)
  When the command that caused the error occurred, the device was
active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 83 74 1b 07  Error: UNC at LBA = 0x071b7483 = 119239811

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 7f 74 1b e7 00      13:20:27.236  READ DMA
  27 00 00 00 00 00 e0 00      13:20:27.235  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      13:20:27.227  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      13:20:27.223  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      13:20:27.199  READ NATIVE MAX ADDRESS EXT

Error 571 occurred at disk power-on lifetime: 317 hours (13 days + 5 hours)
  When the command that caused the error occurred, the device was
active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 83 74 1b 07  Error: UNC at LBA = 0x071b7483 = 119239811

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 7f 74 1b e7 00      13:20:23.451  READ DMA
  27 00 00 00 00 00 e0 00      13:20:23.451  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      13:20:23.442  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      13:20:23.438  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      13:20:23.407  READ NATIVE MAX ADDRESS EXT

Error 570 occurred at disk power-on lifetime: 317 hours (13 days + 5 hours)
  When the command that caused the error occurred, the device was
active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 83 74 1b 07  Error: UNC at LBA = 0x071b7483 = 119239811

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 7f 74 1b e7 00      13:20:19.659  READ DMA
  27 00 00 00 00 00 e0 00      13:20:19.658  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      13:20:19.650  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      13:20:19.619  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      13:20:19.534  READ NATIVE MAX ADDRESS EXT

Error 569 occurred at disk power-on lifetime: 317 hours (13 days + 5 hours)
  When the command that caused the error occurred, the device was
active or idle.

  After command completion occurred, registers were:
  ER ST SC SN CL CH DH
  -- -- -- -- -- -- --
  40 51 00 83 74 1b 07  Error: UNC at LBA = 0x071b7483 = 119239811

  Commands leading to the command that caused the error were:
  CR FR SC SN CL CH DH DC   Powered_Up_Time  Command/Feature_Name
  -- -- -- -- -- -- -- --  ----------------  --------------------
  c8 00 08 7f 74 1b e7 00      13:20:15.894  READ DMA
  27 00 00 00 00 00 e0 00      13:20:15.893  READ NATIVE MAX ADDRESS EXT
  ec 00 00 00 00 00 a0 00      13:20:15.885  IDENTIFY DEVICE
  ef 03 46 00 00 00 a0 00      13:20:15.880  SET FEATURES [Set transfer mode]
  27 00 00 00 00 00 e0 00      13:20:15.857  READ NATIVE MAX ADDRESS EXT

SMART Self-test log structure revision number 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]


SMART Selective self-test log data structure revision number 1
 SPAN  MIN_LBA  MAX_LBA  CURRENT_TEST_STATUS
    1        0        0  Not_testing
    2        0        0  Not_testing
    3        0        0  Not_testing
    4        0        0  Not_testing
    5        0        0  Not_testing
Selective self-test flags (0x0):
  After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

On Tue, Jan 25, 2011 at 2:21 AM, Robert Hancock <hancockrwd@xxxxxxxxx> wrote:
> On 01/23/2011 05:05 AM, BU66ER BAD6ER wrote:
>>
>> Hi,
>>
>> Four weeks ago I bought a new 2TB Seagate Barracuda internal SATA
>> drive. That drive has two 667GB ext4 partions (667GB unused) and it is
>> used for storage. My main system (Debian Sid 64-bit and KDE) resides
>> on a 40GB SSD, also using ext4.
>>
>> Two weeks ago I noticed a severe performance drop, where any file
>> manager couldn't view directories on the 2TB disk without a one or two
>> minute penalty. After that I have had three hard freezes of that disk
>> and the entire system. Before the freeze there is very much hd
>> activity and finally I need to turn the power off. I have now also
>> made a backup of /dev/sdb1 should it be fatally serious.
>>
>> I was recommended by someone at the #debian irc to make changes to the
>> spindown_time but that only helped for a few days. Yesterday, the 3rd
>> freeze came and the system wouldn't even recognize the disk after
>> reboot; just 'clicking' waiting for a response. I showed the kern.log
>> to someone at the same channel who concluded that this should be a
>> firmware issue.
>>
>> Here is the latest kern.log which may identify the issue: I hope it
>> contains the relevant details. But first the output of smartctl -a
>> /dev/sdb.
>>
>> I have now set the hdparm spindown_time to 0, disabling disk sleep
>> which seems to have been the culprit as judged on messages in the
>> Dolphin file manager etc.
>>
>> Thanks for any help!
>>
>>
>>> # smartctl -a /dev/sdb
>>> smartctl 5.40 2010-07-12 r3124 [x86_64-unknown-linux-gnu] (local build)
>>> Copyright (C) 2002-10 by Bruce Allen,
>>> http://smartmontools.sourceforge.net
>>>
>>> === START OF INFORMATION SECTION ===
>>> Model Family:     Seagate Barracuda LP
>>> Device Model:     ST32000542AS
>>> Serial Number:    5XW20H7P
>>> Firmware Version: CC34
>>> User Capacity:    2,000,398,934,016 bytes
>>> Device is:        In smartctl database [for details use: -P show]
>>> ATA Version is:   8
>>> ATA Standard is:  ATA-8-ACS revision 4
>>> Local Time is:    Sun Jan 23 11:50:56 2011 CET
>>> SMART support is: Available - device has SMART capability.
>>> SMART support is: Enabled
>>>
>>> === START OF READ SMART DATA SECTION ===
>>> SMART overall-health self-assessment test result: PASSED
>>>
>>> General SMART Values:
>>> Offline data collection status:  (0x00) Offline data collection activity
>>>                                         was never started.
>>>                                         Auto Offline Data Collection:
>>> Disabled.
>>> Self-test execution status:      (   0) The previous self-test routine
>>> completed
>>>                                         without error or no self-test has
>>> ever
>>>                                         been run.
>>> Total time to complete Offline
>>> data collection:                 ( 633) seconds.
>>> Offline data collection
>>> capabilities:                    (0x73) SMART execute Offline immediate.
>>>                                         Auto Offline data collection
>>> on/off support.
>>>                                         Suspend Offline collection upon
>>> new
>>>                                         command.
>>>                                         No Offline surface scan
>>> supported.
>>>                                         Self-test supported.
>>>                                         Conveyance Self-test supported.
>>>                                         Selective Self-test supported.
>>> SMART capabilities:            (0x0003) Saves SMART data before entering
>>>                                         power-saving mode.
>>>                                         Supports SMART auto save timer.
>>> Error logging capability:        (0x01) Error logging supported.
>>>                                         General Purpose Logging
>>> supported.
>>> Short self-test routine
>>> recommended polling time:        (   1) minutes.
>>> Extended self-test routine
>>> recommended polling time:        ( 255) minutes.
>>> Conveyance self-test routine
>>> recommended polling time:        (   2) minutes.
>>> SCT capabilities:              (0x103f) SCT Status supported.
>>>                                         SCT Error Recovery Control
>>> supported.
>>>                                         SCT Feature Control supported.
>>>                                         SCT Data Table supported.
>>>
>>> SMART Attributes Data Structure revision number: 10
>>> Vendor Specific SMART Attributes with Thresholds:
>>> ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED
>>>  WHEN_FAILED RAW_VALUE
>>>   1 Raw_Read_Error_Rate     0x000f   100   089   006    Pre-fail  Always
>>>       -       184733939
>>>   3 Spin_Up_Time            0x0003   100   100   000    Pre-fail  Always
>>>       -       0
>>>   4 Start_Stop_Count        0x0032   099   099   020    Old_age   Always
>>>       -       1160
>>>   5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always
>>>       -       0
>>>   7 Seek_Error_Rate         0x000f   100   253   030    Pre-fail  Always
>>>       -       296094
>>>   9 Power_On_Hours          0x0032   100   100   000    Old_age   Always
>>>       -       307
>>>  10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always
>>>       -       0
>>>  12 Power_Cycle_Count       0x0032   099   099   020    Old_age   Always
>>>       -       1186
>>> 183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always
>>>       -       0
>>> 184 End-to-End_Error        0x0032   100   100   099    Old_age   Always
>>>       -       0
>>> 187 Reported_Uncorrect      0x0032   001   001   000    Old_age   Always
>>>       -       225
>>> 188 Command_Timeout         0x0032   100   099   000    Old_age   Always
>>>       -       4295032833
>>> 189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always
>>>       -       0
>>> 190 Airflow_Temperature_Cel 0x0022   063   063   045    Old_age   Always
>>>       -       37 (Lifetime Min/Max 19/37)
>>> 194 Temperature_Celsius     0x0022   037   040   000    Old_age   Always
>>>       -       37 (0 16 0 0)
>>> 195 Hardware_ECC_Recovered  0x001a   052   033   000    Old_age   Always
>>>       -       184733939
>>> 197 Current_Pending_Sector  0x0012   100   099   000    Old_age   Always
>>>       -       40
>>> 198 Offline_Uncorrectable   0x0010   100   099   000    Old_age   Offline
>>>      -       40
>>> 199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always
>>>       -       0
>>> 240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline
>>>      -       210019605808507
>>> 241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline
>>>      -       546635184
>>> 242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline
>>>      -       2195715347
>
> The SMART data shows there haven't been many start/stops other than from
> power cycles, so I don't think spindown is related here. The error log
> entries and the Offline_Uncorrectable and Reported_Uncorrect attributes
> would indicate that your drive is having read errors. Think you likely need
> a new drive.
>
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