Re: Seagate hard disk firmware issue

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On 01/23/2011 05:05 AM, BU66ER BAD6ER wrote:
Hi,

Four weeks ago I bought a new 2TB Seagate Barracuda internal SATA
drive. That drive has two 667GB ext4 partions (667GB unused) and it is
used for storage. My main system (Debian Sid 64-bit and KDE) resides
on a 40GB SSD, also using ext4.

Two weeks ago I noticed a severe performance drop, where any file
manager couldn't view directories on the 2TB disk without a one or two
minute penalty. After that I have had three hard freezes of that disk
and the entire system. Before the freeze there is very much hd
activity and finally I need to turn the power off. I have now also
made a backup of /dev/sdb1 should it be fatally serious.

I was recommended by someone at the #debian irc to make changes to the
spindown_time but that only helped for a few days. Yesterday, the 3rd
freeze came and the system wouldn't even recognize the disk after
reboot; just 'clicking' waiting for a response. I showed the kern.log
to someone at the same channel who concluded that this should be a
firmware issue.

Here is the latest kern.log which may identify the issue: I hope it
contains the relevant details. But first the output of smartctl -a
/dev/sdb.

I have now set the hdparm spindown_time to 0, disabling disk sleep
which seems to have been the culprit as judged on messages in the
Dolphin file manager etc.

Thanks for any help!


# smartctl -a /dev/sdb
smartctl 5.40 2010-07-12 r3124 [x86_64-unknown-linux-gnu] (local build)
Copyright (C) 2002-10 by Bruce Allen, http://smartmontools.sourceforge.net

=== START OF INFORMATION SECTION ===
Model Family:     Seagate Barracuda LP
Device Model:     ST32000542AS
Serial Number:    5XW20H7P
Firmware Version: CC34
User Capacity:    2,000,398,934,016 bytes
Device is:        In smartctl database [for details use: -P show]
ATA Version is:   8
ATA Standard is:  ATA-8-ACS revision 4
Local Time is:    Sun Jan 23 11:50:56 2011 CET
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status:  (0x00) Offline data collection activity
                                         was never started.
                                         Auto Offline Data Collection: Disabled.
Self-test execution status:      (   0) The previous self-test routine completed
                                         without error or no self-test has ever
                                         been run.
Total time to complete Offline
data collection:                 ( 633) seconds.
Offline data collection
capabilities:                    (0x73) SMART execute Offline immediate.
                                         Auto Offline data collection on/off support.
                                         Suspend Offline collection upon new
                                         command.
                                         No Offline surface scan supported.
                                         Self-test supported.
                                         Conveyance Self-test supported.
                                         Selective Self-test supported.
SMART capabilities:            (0x0003) Saves SMART data before entering
                                         power-saving mode.
                                         Supports SMART auto save timer.
Error logging capability:        (0x01) Error logging supported.
                                         General Purpose Logging supported.
Short self-test routine
recommended polling time:        (   1) minutes.
Extended self-test routine
recommended polling time:        ( 255) minutes.
Conveyance self-test routine
recommended polling time:        (   2) minutes.
SCT capabilities:              (0x103f) SCT Status supported.
                                         SCT Error Recovery Control supported.
                                         SCT Feature Control supported.
                                         SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME          FLAG     VALUE WORST THRESH TYPE      UPDATED  WHEN_FAILED RAW_VALUE
   1 Raw_Read_Error_Rate     0x000f   100   089   006    Pre-fail  Always       -       184733939
   3 Spin_Up_Time            0x0003   100   100   000    Pre-fail  Always       -       0
   4 Start_Stop_Count        0x0032   099   099   020    Old_age   Always       -       1160
   5 Reallocated_Sector_Ct   0x0033   100   100   036    Pre-fail  Always       -       0
   7 Seek_Error_Rate         0x000f   100   253   030    Pre-fail  Always       -       296094
   9 Power_On_Hours          0x0032   100   100   000    Old_age   Always       -       307
  10 Spin_Retry_Count        0x0013   100   100   097    Pre-fail  Always       -       0
  12 Power_Cycle_Count       0x0032   099   099   020    Old_age   Always       -       1186
183 Runtime_Bad_Block       0x0032   100   100   000    Old_age   Always       -       0
184 End-to-End_Error        0x0032   100   100   099    Old_age   Always       -       0
187 Reported_Uncorrect      0x0032   001   001   000    Old_age   Always       -       225
188 Command_Timeout         0x0032   100   099   000    Old_age   Always       -       4295032833
189 High_Fly_Writes         0x003a   100   100   000    Old_age   Always       -       0
190 Airflow_Temperature_Cel 0x0022   063   063   045    Old_age   Always       -       37 (Lifetime Min/Max 19/37)
194 Temperature_Celsius     0x0022   037   040   000    Old_age   Always       -       37 (0 16 0 0)
195 Hardware_ECC_Recovered  0x001a   052   033   000    Old_age   Always       -       184733939
197 Current_Pending_Sector  0x0012   100   099   000    Old_age   Always       -       40
198 Offline_Uncorrectable   0x0010   100   099   000    Old_age   Offline      -       40
199 UDMA_CRC_Error_Count    0x003e   200   200   000    Old_age   Always       -       0
240 Head_Flying_Hours       0x0000   100   253   000    Old_age   Offline      -       210019605808507
241 Total_LBAs_Written      0x0000   100   253   000    Old_age   Offline      -       546635184
242 Total_LBAs_Read         0x0000   100   253   000    Old_age   Offline      -       2195715347

The SMART data shows there haven't been many start/stops other than from power cycles, so I don't think spindown is related here. The error log entries and the Offline_Uncorrectable and Reported_Uncorrect attributes would indicate that your drive is having read errors. Think you likely need a new drive.
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