Re: Unable to detect modem

["Linuxant support (Jonathan)" <support@xxxxxxxxxxxx>]

Hi,

lately, reports of sound problems are very low with the HSF driver. We 
try to upgrade frequently the ALSA part of the HSF driver to prevent as 
much as possible these problems.

Alan should check with a mixer program that the sound is not muted or 
not too low, it could be the source of the problem. If the sound problem 
persist, hopefully a new version of the HSF driver with updated ALSA 
code will solve the problem in the future. In this case, uninstalling 
the driver with 'sudo hsfconfig --uninstall' and a reboot of the machine 
can be used as a workaround for this problem.

Regards,


Jonathan
Technical specialist / Linuxant
www.linuxant.com
support@xxxxxxxxxxxx



Marvin Stodolsky wrote:
> Alan,
>
> You can change the permissions on  /etc/ppp/pap-secrets back now.
> Read  http://linmodems.technion.ac.il/bigarch/archive-sixth/msg04656.html
> The sound problem is known/common. Jonathan may comment
>
> MarvS
>
> On 6/18/07, Alan Purchase <alan@xxxxxxxxxxxxxx> wrote:
> > Marvin,
> >
> > In my previous email I stated that the Install had failed. However, the
> > next time I restarted my notebook I was informed by Ubuntu that there
> > were new Restricted Drivers in use. The new driver was the Conexant
> > modem engine so I decided to see if indeed the modem was now working.
> > Gnome PPPD detected the modem as /dev/ttySHSF0 but the connection failed
> > with the warning "Could not modify /etc/ppp/pap-secrets: Permission
> > denied". The log file is attached. I changed the permissions (sudo chmod
> > a+rw /etc/ppp/pap-secrets) and tried again and this time with success.
> >
> > So the good news is the modem works. The bad news is that sound doesn't
> > work any more.
> >
> > Cheers, Alan.
> >
> > On Mon, 2007-06-18 at 08:29 -0400, Marvin Stodolsky wrote:
> > > Alan,
> > >
> > > Under CPU=x86_64,  Ubuntu 7.04, Linux version 2.6.20-16-generic ,
> > > A softmodem chip is likely hosted by the SubSystem of
> > >  PCI slot     PCI ID          SubsystemID     Name
> > >  ----------   ---------       ---------       --------------
> > >  00:1b.0      8086:284b       1028:01fe       Audio device: Intel 
> > Corporation 82801H
> > >
> > > The failure of the diagnostics to reveal more could have two 
> > alternate causes.
> > > 1) The potential driver is snd-hda-intel already on your System.
> > > It may not yet include support for the host 8086:284b host card
> > > 2) The  softmodem chip may be a Conexant type which cannot be 
> > supported by
> > >  snd-hda-intel
> > >
> > > The next steps are:
> > > 1) Do:
> > > $  cp  -a  /proc/asound  AP
> > > $  tar cfz AP.tgz   AP/
> > > Send the AP.tgz to me and Firas for deduction of the modem chip type.
> > >
> > > 2)    If an alternative boot into Microsoft windows can be done, do 
> > mouse
> > > clicks on:
> > >    Start > Settings > Control Panel > Classical View (for Window XP) 
> > > System
> > > > Hardware > Device Manager > Modems > Click on the + > Modem. 
> > Double click to
> > > expand the graphic. Manufacturer information may be displayed. For 
> > example, CXT
> > > stands for Conexant. Click the Diagnostics Tab. Record any hardware 
> > ID or vendor
> > > and device information.
> > > Next do the Query Modem and record the ATI specifications displayed 
> > such as:
> > >     ATI3 - Agere SoftModem Version 2.1.22
> > >     ATI5 - 2.1.22, AMR Intel MB, AC97 ID:SIL REV:0x27
> > > Try to identify the modem setup file, with name perhaps MODEM.INF.
> > > If may contain chipset Vendor informaton.
> > >
> > > 3) Do:
> > > $ ./scanModem test 8086:2668 1025:008f
> > > which will fake a Conexant modem on your System and ouput Info for
> > > software installation.  The INSTALL will abort if your modem is Not a
> > > Conexant type.
> > > So try the install package, whose diagnostics are very good.
> > >
> > > MarvS
> > > scanModem maintainer
> > >
> > >
> > > On 6/17/07, Alan Purchase <alan@xxxxxxxxxxxxxx> wrote:
> > > > System is a Dell Latitude D830.
> > > >
> > > > ModemData.txt is attached.
> > > >
> > > > Cheers, Alan.
> > > >
> > > > --
> > > > Alan Purchase <alan@xxxxxxxxxxxxxx>
> > > >
> > > >
> > >
> > >