On 5/23/2012 12:59 PM, Bron Gondwana wrote:
On Wed, May 23, 2012 at 11:45:44AM -0400, Tom Plancon wrote:
On 5/23/2012 11:01 AM, Bron Gondwana wrote:
On Wed, May 23, 2012 at 10:37:37AM -0400, Tom Plancon wrote:
On 5/21/2012 4:55 PM, Bron Gondwana wrote:
On Mon, May 21, 2012 at 02:56:06PM -0400, Tom Plancon wrote:
On 5/18/2012 4:45 PM, Bron Gondwana wrote:
On Fri, May 18, 2012 at 10:23:53AM -0400, Tom Plancon wrote:
Hello,
I'm not sure this is the list to post my issue but thought I'd give
it a shot.
We're running Cyrus IMAPD 3.3.16 on a CentOS 6 server for about 50
(2.3.16 I assume)
users. All users have Thunderbird 11-12 as their email client. A
couple of the users rely on "tagging" email in Tbird heavily.
Periodically, they lose the tags they have placed for no apparent
reason. They are there for a few days/weeks, then gone.
Is this something that could be happening in Cyrus, or is it
strictly a Thunderbird issue?
Any input is appreciated! Thanks!
Possibly a Cyrus thing. Is there anything in syslog? It sounds
like you're losing the cyrus.header files, which is where the tag
names are stored.
Bron.
Bron,
Thanks for the reply. Yes I am using 2.3.16!
I believe all of the Cyrus logging is into /var/log/maillog. I
inherited this config. What would I look for in maillog?
IOERROR is a good start.
Bron.
The only IOERROR I see is related to "fstating sieve script" for
some users. Any other possibilities?
No, that's not likely to be it.
What's the output when you select the mailbox?
This is the kind of things I get:
. select inbox
* 7925 EXISTS
* 0 RECENT
* FLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification)
* OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification \*)] Ok
* OK [UNSEEN 7924] Ok
* OK [UIDVALIDITY 1148523981] Ok
* OK [UIDNEXT 922311] Ok
* OK [HIGHESTMODSEQ 295339131819983] Ok
* OK [URLMECH INTERNAL] Ok
* OK [ANNOTATIONS 65536] Ok
. OK [READ-WRITE] Completed
The "FLAGS" and "PERMANENTFLAGS" responses will tell you if the
mailbox has forgotten about the flags, or if they've been cleared
by something.
I expect from Thunderbird you will see things like $Label1, $Label2,
etc.
Another possibility is some bogus client sending STORE FLAGS rather
than STORE +FLAGS when it wants to set something.
Bron.
Bron,
Now I'm really in over my head. Not familiar with "select" command.
That does not appear to be in the "cyradm" commands. How would I get
to that?
Via IMAP. If you can get Thunderbird to show you a protocol trace you'll
definitely get one there.
Otherwise:
telnet $server 143
. login $username $password
. select inbox
. logout
Should do just fine. It will need to be done as a user who has the problem.
You can also inspect the cyrus.header file for that user directly, but it's
trickier to read than the output of SELECT.
Bron.
Bron,
Thank you for your patience with this! It is really appreciated!
After stumbling through the telnet/IMAP syntax I finally got in, a good
learning experience!
The output of the SELECT for the user who is having the biggest issue
with this is extensive, so I've attached it as a text file. I do see the
"$Label1, $Label2, etc." as you said but also a lot of text which I
assume are the tags the user has made.
The question is, other than the excessive use of tags, is there anything
else wrong with this output?
--
Thomas E. Plancon
CAD/IS Manager
B K A Architects, Inc.
142 Crescent Street
Brockton, MA 02302
tel: 508 . 583 . 5603 ext 313
fax: 508 . 584 . 2914
www.bkaarchitects.com <http://www.bkaarchs.com/>
Trying 10.10.10.97...
Connected to pelican.domus-bka.local (10.10.10.97).
Escape character is '^]'.
* OK [CAPABILITY IMAP4 IMAP4rev1 LITERAL+ ID STARTTLS AUTH=PLAIN SASL-IR COMPRESS=DEFLATE] pelican.domus-bka.local Cyrus IMAP v2.3.16-Fedora-RPM-2.3.16-6.el6_1.4 server ready
. login XXXXXXX YYYYYYYYY
. OK [CAPABILITY IMAP4 IMAP4rev1 LITERAL+ ID LOGINDISABLED COMPRESS=DEFLATE ACL RIGHTS=kxte QUOTA MAILBOX-REFERRALS NAMESPACE UIDPLUS NO_ATOMIC_RENAME UNSELECT CHILDREN MULTIAPPEND BINARY SORT SORT=MODSEQ THREAD=ORDEREDSUBJECT THREAD=REFERENCES ANNOTATEMORE CATENATE CONDSTORE SCAN IDLE LISTEXT LIST-SUBSCRIBED X-NETSCAPE URLAUTH] User logged in
. select inbox
* FLAGS (\Answered \Flagged \Draft \Deleted \Seen $Forwarded $MDNSent NonJunk Junk $label1 $label2 $label3 $label4 $label5 9004_chicago 8161_prototype 9024_woodbury 8118_legacy 9052 9100_gardens_fl 9076_calgery 9100_x-roads 9100_sherway 9076_marketmall 9081_tween 9100_naperville 9100_wayne_pa 9095_orlando_fl 9094_altanta_ga 9009_lincoln_nyc 9104_ 9100_whistler 9145_mall_of_america 9144_scottsdale_az 1000 1000_camberland MDNSent 10010_eastontowncenter 1040_shorthills_nj 1040_watersidenaples 1040_eatoncentre 1050_halifax 210052_lenox 1060_victoria 10101_milleniamall-orlando 1010_bocaraton-fl 210100_eton-cleveland 10102_laencantada-az 10118_kingofprussia 10120_sunset_s.miami 10166_uvpk-fortworth 10168_citycenter-houston 10165_houston-gallira 10101_orlando 10054_halifax 10169_shortpump-richmond_va 10167_cityctr_houston-tx 10055_lenox-atlanta-ga 10043_waterside-fl 10165_galleria-houston-tx 10169_shortpump_richmond-va 09145_mallofamerica_mn 10101_millenia-orlando-fl 10042_eaton-ctr-toronto 09144_scottsdale-az 10166_uvpk-fortworth-tx 10054_halifax-nova-scotla 10027_easton-oh 10183_streets@southpoint_durham-nc 10185_summit_birmingham-al 10067_johnsonst-victoriabc 10171_freckleface-milwaukee-wi 210206_doman-austin-tx 210216_kenwood 211000_madisona-nyc 211000_halstead_il 211000_grandave.-st.paul 211010_tampa-fl 211010_aventura-fl 211012_harboreast-md 11025_66th&-3rd-nyc 11026_new-hyde-_cincinatti-oh 11027_highland-tx-reno 11032_lakeshore-oakville-on 11045_lincoln-rd_fl 11068_u-village_seatle 11080_meatpacking-nyc 11082_bethesda-md_reno 11083_oldhydepark-tampa 11086_cherry-creek_denver-co 11087_abq-uptown-nw 11091_hingham-derby-shops 11088_newburyst_boston 11103_studio-city_al-ca 11090_grantave_sanfran 11105_burlington-mall 11100-farington-ct 11106_ross-park_pittsburgh 11107_villagepointe_omaha-ne 11108_garden-city_ri 11109_metrotwon_van-bc 11110_southport-chicago-il 11111_ridgehill_westchester-ny 11126_4thst.-calgary-ab 11122_palm_desert-ca 11123_kingsway_edmonton 11131_union-square-nyc 11128_ivivva-chinook 11127_ivivva-park-royal 11135_lincoln-rd-fl 11140_southport-addison_chicago-il 11032_lakeshor-oakvile-on 11141_ivivva_lakeshore_oakvile-on 11147_somerset-troy-mi 11157_burlington 11158_natick-reno 11159_mallofamerica-storefront 11160_kingst-charleston-sc 11163_upperwestside_nyc 11164__aventura_reno_storefront 11163_upper-west-side_nyc 11171_meat-packing_nyc 11169_carrefour-laval_qa 11181_park-royal_west-van-bc 11175_clarendon-arlington-reno 11184_college-ave_berkley_ca_reno 11185_lincoln-square_nyc_reno 11186_roosevelt-field_ny_reno 11187_greenwich_ct_reno 11195_regalia-memphis-tn 11194_austrailan_testfit_ 11203_brooklyn_nyc 11204_westchester_white-plains-ny)
* OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen $Forwarded $MDNSent NonJunk Junk $label1 $label2 $label3 $label4 $label5 9004_chicago 8161_prototype 9024_woodbury 8118_legacy 9052 9100_gardens_fl 9076_calgery 9100_x-roads 9100_sherway 9076_marketmall 9081_tween 9100_naperville 9100_wayne_pa 9095_orlando_fl 9094_altanta_ga 9009_lincoln_nyc 9104_ 9100_whistler 9145_mall_of_america 9144_scottsdale_az 1000 1000_camberland MDNSent 10010_eastontowncenter 1040_shorthills_nj 1040_watersidenaples 1040_eatoncentre 1050_halifax 210052_lenox 1060_victoria 10101_milleniamall-orlando 1010_bocaraton-fl 210100_eton-cleveland 10102_laencantada-az 10118_kingofprussia 10120_sunset_s.miami 10166_uvpk-fortworth 10168_citycenter-houston 10165_houston-gallira 10101_orlando 10054_halifax 10169_shortpump-richmond_va 10167_cityctr_houston-tx 10055_lenox-atlanta-ga 10043_waterside-fl 10165_galleria-houston-tx 10169_shortpump_richmond-va 09145_mallofamerica_mn 10101_millenia-orlando-fl 10042_eaton-ctr-toronto 09144_scottsdale-az 10166_uvpk-fortworth-tx 10054_halifax-nova-scotla 10027_easton-oh 10183_streets@southpoint_durham-nc 10185_summit_birmingham-al 10067_johnsonst-victoriabc 10171_freckleface-milwaukee-wi 210206_doman-austin-tx 210216_kenwood 211000_madisona-nyc 211000_halstead_il 211000_grandave.-st.paul 211010_tampa-fl 211010_aventura-fl 211012_harboreast-md 11025_66th&-3rd-nyc 11026_new-hyde-_cincinatti-oh 11027_highland-tx-reno 11032_lakeshore-oakville-on 11045_lincoln-rd_fl 11068_u-village_seatle 11080_meatpacking-nyc 11082_bethesda-md_reno 11083_oldhydepark-tampa 11086_cherry-creek_denver-co 11087_abq-uptown-nw 11091_hingham-derby-shops 11088_newburyst_boston 11103_studio-city_al-ca 11090_grantave_sanfran 11105_burlington-mall 11100-farington-ct 11106_ross-park_pittsburgh 11107_villagepointe_omaha-ne 11108_garden-city_ri 11109_metrotwon_van-bc 11110_southport-chicago-il 11111_ridgehill_westchester-ny 11126_4thst.-calgary-ab 11122_palm_desert-ca 11123_kingsway_edmonton 11131_union-square-nyc 11128_ivivva-chinook 11127_ivivva-park-royal 11135_lincoln-rd-fl 11140_southport-addison_chicago-il 11032_lakeshor-oakvile-on 11141_ivivva_lakeshore_oakvile-on 11147_somerset-troy-mi 11157_burlington 11158_natick-reno 11159_mallofamerica-storefront 11160_kingst-charleston-sc 11163_upperwestside_nyc 11164__aventura_reno_storefront 11163_upper-west-side_nyc 11171_meat-packing_nyc 11169_carrefour-laval_qa 11181_park-royal_west-van-bc 11175_clarendon-arlington-reno 11184_college-ave_berkley_ca_reno 11185_lincoln-square_nyc_reno 11186_roosevelt-field_ny_reno 11187_greenwich_ct_reno 11195_regalia-memphis-tn 11194_austrailan_testfit_ 11203_brooklyn_nyc 11204_westchester_white-plains-ny)]
* 11312 EXISTS
* 0 RECENT
* OK [UNSEEN 9293]
* OK [UIDVALIDITY 1180967538]
* OK [UIDNEXT 158198]
* OK [NOMODSEQ] Sorry, modsequences have not been enabled on this mailbox
* OK [URLMECH INTERNAL]
. OK [READ-WRITE] Completed
----
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