On Wed, May 23, 2012 at 10:37:37AM -0400, Tom Plancon wrote: > On 5/21/2012 4:55 PM, Bron Gondwana wrote: > >On Mon, May 21, 2012 at 02:56:06PM -0400, Tom Plancon wrote: > >>On 5/18/2012 4:45 PM, Bron Gondwana wrote: > >>>On Fri, May 18, 2012 at 10:23:53AM -0400, Tom Plancon wrote: > >>>>Hello, > >>>>I'm not sure this is the list to post my issue but thought I'd give > >>>>it a shot. > >>>>We're running Cyrus IMAPD 3.3.16 on a CentOS 6 server for about 50 > >>> (2.3.16 I assume) > >>> > >>>>users. All users have Thunderbird 11-12 as their email client. A > >>>>couple of the users rely on "tagging" email in Tbird heavily. > >>>>Periodically, they lose the tags they have placed for no apparent > >>>>reason. They are there for a few days/weeks, then gone. > >>>>Is this something that could be happening in Cyrus, or is it > >>>>strictly a Thunderbird issue? > >>>>Any input is appreciated! Thanks! > >>>Possibly a Cyrus thing. Is there anything in syslog? It sounds > >>>like you're losing the cyrus.header files, which is where the tag > >>>names are stored. > >>> > >>>Bron. > >>Bron, > >>Thanks for the reply. Yes I am using 2.3.16! > >>I believe all of the Cyrus logging is into /var/log/maillog. I > >>inherited this config. What would I look for in maillog? > > > >IOERROR is a good start. > > > >Bron. > > The only IOERROR I see is related to "fstating sieve script" for > some users. Any other possibilities? No, that's not likely to be it. What's the output when you select the mailbox? This is the kind of things I get: . select inbox * 7925 EXISTS * 0 RECENT * FLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification) * OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification \*)] Ok * OK [UNSEEN 7924] Ok * OK [UIDVALIDITY 1148523981] Ok * OK [UIDNEXT 922311] Ok * OK [HIGHESTMODSEQ 295339131819983] Ok * OK [URLMECH INTERNAL] Ok * OK [ANNOTATIONS 65536] Ok . OK [READ-WRITE] Completed The "FLAGS" and "PERMANENTFLAGS" responses will tell you if the mailbox has forgotten about the flags, or if they've been cleared by something. I expect from Thunderbird you will see things like $Label1, $Label2, etc. Another possibility is some bogus client sending STORE FLAGS rather than STORE +FLAGS when it wants to set something. Bron. ---- Cyrus Home Page: http://www.cyrusimap.org/ List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/ To Unsubscribe: https://lists.andrew.cmu.edu/mailman/listinfo/info-cyrus
