On 5/23/2012 11:01 AM, Bron Gondwana wrote: > On Wed, May 23, 2012 at 10:37:37AM -0400, Tom Plancon wrote: >> On 5/21/2012 4:55 PM, Bron Gondwana wrote: >>> On Mon, May 21, 2012 at 02:56:06PM -0400, Tom Plancon wrote: >>>> On 5/18/2012 4:45 PM, Bron Gondwana wrote: >>>>> On Fri, May 18, 2012 at 10:23:53AM -0400, Tom Plancon wrote: >>>>>> Hello, >>>>>> I'm not sure this is the list to post my issue but thought I'd give >>>>>> it a shot. >>>>>> We're running Cyrus IMAPD 3.3.16 on a CentOS 6 server for about 50 >>>>> (2.3.16 I assume) >>>>> >>>>>> users. All users have Thunderbird 11-12 as their email client. A >>>>>> couple of the users rely on "tagging" email in Tbird heavily. >>>>>> Periodically, they lose the tags they have placed for no apparent >>>>>> reason. They are there for a few days/weeks, then gone. >>>>>> Is this something that could be happening in Cyrus, or is it >>>>>> strictly a Thunderbird issue? >>>>>> Any input is appreciated! Thanks! >>>>> Possibly a Cyrus thing. Is there anything in syslog? It sounds >>>>> like you're losing the cyrus.header files, which is where the tag >>>>> names are stored. >>>>> >>>>> Bron. >>>> Bron, >>>> Thanks for the reply. Yes I am using 2.3.16! >>>> I believe all of the Cyrus logging is into /var/log/maillog. I >>>> inherited this config. What would I look for in maillog? >>> >>> IOERROR is a good start. >>> >>> Bron. >> >> The only IOERROR I see is related to "fstating sieve script" for >> some users. Any other possibilities? > > No, that's not likely to be it. > > What's the output when you select the mailbox? > > This is the kind of things I get: > > . select inbox > * 7925 EXISTS > * 0 RECENT > * FLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification) > * OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification \*)] Ok > * OK [UNSEEN 7924] Ok > * OK [UIDVALIDITY 1148523981] Ok > * OK [UIDNEXT 922311] Ok > * OK [HIGHESTMODSEQ 295339131819983] Ok > * OK [URLMECH INTERNAL] Ok > * OK [ANNOTATIONS 65536] Ok > . OK [READ-WRITE] Completed > > The "FLAGS" and "PERMANENTFLAGS" responses will tell you if the > mailbox has forgotten about the flags, or if they've been cleared > by something. > > I expect from Thunderbird you will see things like $Label1, $Label2, > etc. > > Another possibility is some bogus client sending STORE FLAGS rather > than STORE +FLAGS when it wants to set something. > > Bron. Bron, Now I'm really in over my head. Not familiar with "select" command. That does not appear to be in the "cyradm" commands. How would I get to that? -- Thomas E. Plancon CAD/IS Manager B K A Architects, Inc. 142 Crescent Street Brockton, MA 02302 tel: 508 . 583 . 5603 ext 313 fax: 508 . 584 . 2914 www.bkaarchitects.com <http://www.bkaarchs.com/> ---- Cyrus Home Page: http://www.cyrusimap.org/ List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/ To Unsubscribe: https://lists.andrew.cmu.edu/mailman/listinfo/info-cyrus
