On Wed, May 23, 2012 at 11:45:44AM -0400, Tom Plancon wrote: > On 5/23/2012 11:01 AM, Bron Gondwana wrote: > >On Wed, May 23, 2012 at 10:37:37AM -0400, Tom Plancon wrote: > >>On 5/21/2012 4:55 PM, Bron Gondwana wrote: > >>>On Mon, May 21, 2012 at 02:56:06PM -0400, Tom Plancon wrote: > >>>>On 5/18/2012 4:45 PM, Bron Gondwana wrote: > >>>>>On Fri, May 18, 2012 at 10:23:53AM -0400, Tom Plancon wrote: > >>>>>>Hello, > >>>>>>I'm not sure this is the list to post my issue but thought I'd give > >>>>>>it a shot. > >>>>>>We're running Cyrus IMAPD 3.3.16 on a CentOS 6 server for about 50 > >>>>> (2.3.16 I assume) > >>>>> > >>>>>>users. All users have Thunderbird 11-12 as their email client. A > >>>>>>couple of the users rely on "tagging" email in Tbird heavily. > >>>>>>Periodically, they lose the tags they have placed for no apparent > >>>>>>reason. They are there for a few days/weeks, then gone. > >>>>>>Is this something that could be happening in Cyrus, or is it > >>>>>>strictly a Thunderbird issue? > >>>>>>Any input is appreciated! Thanks! > >>>>>Possibly a Cyrus thing. Is there anything in syslog? It sounds > >>>>>like you're losing the cyrus.header files, which is where the tag > >>>>>names are stored. > >>>>> > >>>>>Bron. > >>>>Bron, > >>>>Thanks for the reply. Yes I am using 2.3.16! > >>>>I believe all of the Cyrus logging is into /var/log/maillog. I > >>>>inherited this config. What would I look for in maillog? > >>> > >>>IOERROR is a good start. > >>> > >>>Bron. > >> > >>The only IOERROR I see is related to "fstating sieve script" for > >>some users. Any other possibilities? > > > >No, that's not likely to be it. > > > >What's the output when you select the mailbox? > > > >This is the kind of things I get: > > > >. select inbox > >* 7925 EXISTS > >* 0 RECENT > >* FLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification) > >* OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen hasnoatt hasatt selected medeleted NonJunk receipt-handled KMAILFORWARDED KMAILTODO KMAILWATCHED KMAILIGNORED $FORWARDED $TODO $WATCHED $IGNORED hasnotd hastd Old $NotJunk $Junk Junk $X-ME-Annot-1 $HasAttachment $IsMailingList $X-ME-Annot-2 $HasTD $IsNotification \*)] Ok > >* OK [UNSEEN 7924] Ok > >* OK [UIDVALIDITY 1148523981] Ok > >* OK [UIDNEXT 922311] Ok > >* OK [HIGHESTMODSEQ 295339131819983] Ok > >* OK [URLMECH INTERNAL] Ok > >* OK [ANNOTATIONS 65536] Ok > >. OK [READ-WRITE] Completed > > > >The "FLAGS" and "PERMANENTFLAGS" responses will tell you if the > >mailbox has forgotten about the flags, or if they've been cleared > >by something. > > > >I expect from Thunderbird you will see things like $Label1, $Label2, > >etc. > > > >Another possibility is some bogus client sending STORE FLAGS rather > >than STORE +FLAGS when it wants to set something. > > > >Bron. > > Bron, > Now I'm really in over my head. Not familiar with "select" command. > That does not appear to be in the "cyradm" commands. How would I get > to that? Via IMAP. If you can get Thunderbird to show you a protocol trace you'll definitely get one there. Otherwise: telnet $server 143 . login $username $password . select inbox . logout Should do just fine. It will need to be done as a user who has the problem. You can also inspect the cyrus.header file for that user directly, but it's trickier to read than the output of SELECT. Bron. ---- Cyrus Home Page: http://www.cyrusimap.org/ List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/ To Unsubscribe: https://lists.andrew.cmu.edu/mailman/listinfo/info-cyrus
