Hi all.,
Im trying to deploy GNUGK for in bound call centre utilisation,below is the secnario.
WAN IP : 192.168.1.1 ports forwarded 7000,1718,1719,1720,1721.
GK LAN IP : 10.50.5.150
LAN IP address of softphones used by call centre agents is :10.50.5.1
Inbound calls will be routed from this ip : 172.36.35.33
my configuration i did is as follws :
[Gatekeeper::Main]
FortyTwo=42
Name=GnuGk
EndpointSuffix=_gnugk
TimeToLive=60
StatusTraceLevel=1
UseBroadcastListener=0
UseMulticastListener=0
Multicastport=1718
MulticastGroup=224.0.1.41
FortyTwo=42
Name=GnuGk
EndpointSuffix=_gnugk
TimeToLive=60
StatusTraceLevel=1
UseBroadcastListener=0
UseMulticastListener=0
Multicastport=1718
MulticastGroup=224.0.1.41
[GkStatus::Auth]
rule=explicit
127.0.0.1=allow
default=forbid
Shutdown=allow
rule=explicit
127.0.0.1=allow
default=forbid
Shutdown=allow
[Gatekeeper::Auth]
<authrule> = Setup
<authrule> = Setup
[RoutedMode]
GKRouted=1
H245Routed=0
CallSignalPort=1721
AcceptNeighborCalls=1
AcceptUnregisteredCalls=0
RemoveH245AddressOnTunneling=1
RemoveCallOnDRQ=0
DropCallsByReleaseComplete=1
SendReleaseCompleteOnDRQ=0
SupportNATedEndpoints=1
TranslateFacility=1
GKRouted=1
H245Routed=0
CallSignalPort=1721
AcceptNeighborCalls=1
AcceptUnregisteredCalls=0
RemoveH245AddressOnTunneling=1
RemoveCallOnDRQ=0
DropCallsByReleaseComplete=1
SendReleaseCompleteOnDRQ=0
SupportNATedEndpoints=1
TranslateFacility=1
[Proxy]
Enable=0
ProxyForNAT=1
ProxyForSameNAT=0
Enable=0
ProxyForNAT=1
ProxyForSameNAT=0
[RasSrv::RRQFeatures]
AcceptEndpointIdentifier=0
AcceptGatewayPrefixes=1
AcceptEndpointIdentifier=0
AcceptGatewayPrefixes=1
[RasSrv::ARQFeatures]
default=vqueue,explicit,internal
CallUnregisteredEndpoints=1
default=vqueue,explicit,internal
CallUnregisteredEndpoints=1
[CallTable]
GenerateNBCDR=0
GenerateUCCDR=1
GenerateNBCDR=0
GenerateUCCDR=1
[CTI::Agents]
VirtualQueueAliases=inbound,Dishnet
CTI_Timeout=10
VirtualQueueAliases=inbound,Dishnet
CTI_Timeout=10
[RoutingPolicy]
inbound=vqueue
inbound=vqueue
[RasSrv::PermanentEndpoints]
10.50.5.110:1721=700
172.36.35.33:1720=iglobe;44
I would like to know wht are changes do i need to make for making our call centre agents to receive calls.
172.36.35.33:1720=iglobe;44
I would like to know wht are changes do i need to make for making our call centre agents to receive calls.
With set up i tested PACPHONE registered when i add under "Gatekeeper::Auth" Authrule = Setup Unreg.Where do i and how do i registed this
softphones in above config.
I want agents to log in with individual names and calls shd reach them thru ACD.
Do I need to install ACD for this ? I had already installed and added names there.
with current config if calls routed from 172.36.35.33 reach to the agents.
Please help me out some one,im most thankfull im sufferrinf with this prob from last 15 days.
Thanks
Vicky
Pinpoint customers who are looking for what you sell.
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