On Mon, 06 Dec 2010 10:11:25 -0800, Adam wrote: > > Too many tickets, too many reminders. After six months, the reporter maybe > > doesn't even work on the same software anymore. > > 'I don't use this any more, so let's leave it closed'. Takes three > seconds. It takes even less time to delete the mails - in disappointment. What's your goal? To close tickets or to squash bugs? > > And cannot allocate the > > time to review all these old tickets. > > They don't have to. If you filed a bug that you can't follow up on any > more, in the general case, you can just say so, and close it. In this > case, you don't have to lift a finger, because the bug will get > automatically closed soon anyway. That's what the needinfo is telling > you. Same questions as above. > > For issues that persist, a different user will [need to] open a new > > ticket. And who will pay attention and notice that it's the same issue > > that was closed WONTFIX N*6 months ago? > > No, they won't. All they have to do is update the 'version' field on the > bug to a currently supported release, and then it won't get closed. > That's why we send out the needinfo in the first place: to alert the > reporter to this. *sigh* That only applies to those tickets, where the reporter actually answers and updates the version field. No further comments from me in this tread. -- test mailing list test@xxxxxxxxxxxxxxxxxxxxxxx To unsubscribe: https://admin.fedoraproject.org/mailman/listinfo/test
