On Wed, Sep 14, 2016 at 01:46:53PM -0400, Matthew Miller wrote: > On Wed, Sep 14, 2016 at 09:44:06AM -0500, Jason L Tibbitts III wrote: > > I disagree in general; when the bug volume exceeds a certain amount > > bugzilla basically becomes useless. However, it would be really nice if > > _someone_ looked at RH bugzilla for those packages and did something > > with them. > > > > We used to have "bugzappers". What we really need is someone to do > > triage and to forward bugs on to upstream when appropriate. This > > obviously requires volunteers. > > What I'd _really_ love to see is a layer separating bug trackers from > end users. In IT, there's often a distinction made between "incidents" > and "problems"¹. An incident is Something Bad That Happened to A User; > this may be caused by one or more problems. (And a single problem may > cause multiple incidents.) In big IT shops, it's common to have > helpdesk tickets for incidents, and those may then get linked to bug > tickets on the backend. (Either user-visible or not, depending on the > culture.) > > So, what if we steer end users away from Bugzilla and bug-trackers > completely² and to Ask Fedora³ instead? The triage team could [...] But there's no triage team. Adding another layer of indirection without a dedicated new workforce would likely just divert resources away from the existing bug fixing process. Zbyszek -- devel mailing list devel@xxxxxxxxxxxxxxxxxxxxxxx https://lists.fedoraproject.org/admin/lists/devel@xxxxxxxxxxxxxxxxxxxxxxx
