Ricky Zhou wrote:
Hmm, you said that there was a way to do anonymous ticket creation- that
(along with the email bounce) would probably prevent most spam. From
6/11 to 7/12, we've gotten around 12 requests that were actually about
the website (including duplicates)- the other 40 or so were
spam/irrelevant. Based on these numbers, I don't think it'd hurt too
much to forward these few people to a anonymous ticket page (although
the process might be a bit complicated for the passer-by wanting to
quickly notify us of a problem).
Some other options are:
* Moderated mailing list (to kill spam- this would require moderators
and some sort of policy, but would still make spam/off-topic mail much
easier to delete than with OTRS).
* E-mail to web-members/a specific group of people - the amount of spam
might discourage people from joining, and I don't see any way for a
single person to "take" a request (so that others know), so this might
be hard to manage.
Any opinions or caveats to these options?
I may be able to implement some spam functions for webmaster@xxxx if we
sent it to web-members@xxxxx Would you guys be willing to try that?
-Mike
