Thomas Chung wrote:
On 7/12/07, Ricky Zhou <ricky@xxxxxxxxxxxxxxxxx> wrote:
Hi!
As mentioned in
https://www.redhat.com/archives/fedora-devel-announce/2007-July/msg00003.html,
the Infrastructure team has recently switched ticketing systems from
OTRS to Trac (previously, webmaster@xxxxxxxxxxxxxxxxx went to OTRS),
which means that we need a new place for website requests. Right now, a
FAS account is required to submit a ticket to Trac, so this may not fit
our needs exactly. Does anybody have any suggestions for how we should
handle website tickets (hopefully somewhat spam-resistant, unlike OTRS)?
Thanks,
Ricky
Looking aliases in lockbox, webmaster is still pointing to otrs.
I'm not sure how and where to point to with new ticketing system.
Mike?
# OTRS - ticketing system
voting: otrs
webmaster: otrs
tickets: otrs
logo: otrs
Thats what we're trying to decide. In general I'd prefer not to have
the webmaster@xxxxxx go to any ticketing system. One of the reasons the
previous system failed was because of the spam to actual ratio. We've
talked about having all webmaster@xxxx mail bounce with a message saying
to use a ticketing system. But even then it requires an FAS account.
There actually is a way to allow trac to do anonymous ticket creation.
Is anyone here interested in having webmaster@xxxx go to them?
-Mike
