Mike McGrath wrote: > Ricky, do you happen to know how many actual requests came through there > in say a month? Perhaps a bounce with notification to our ticketing > system is the best thing. Those without an account can email > admin@xxxxx Its not the best solution but I think it would work. Hmm, you said that there was a way to do anonymous ticket creation- that (along with the email bounce) would probably prevent most spam. From 6/11 to 7/12, we've gotten around 12 requests that were actually about the website (including duplicates)- the other 40 or so were spam/irrelevant. Based on these numbers, I don't think it'd hurt too much to forward these few people to a anonymous ticket page (although the process might be a bit complicated for the passer-by wanting to quickly notify us of a problem). Some other options are: * Moderated mailing list (to kill spam- this would require moderators and some sort of policy, but would still make spam/off-topic mail much easier to delete than with OTRS). * E-mail to web-members/a specific group of people - the amount of spam might discourage people from joining, and I don't see any way for a single person to "take" a request (so that others know), so this might be hard to manage. Any opinions or caveats to these options? Thanks, Ricky
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