On 02/18/2013 07:48 PM, Rick Stevens wrote:
On 02/18/2013 04:12 PM, jonc issued this missive:
On 02/18/2013 07:06 PM, Joe Zeff wrote:
I don't think you can take comments on lists or forums to represent the
opinions and experience of average users.
I rather think you can, since that is where the average user is going
to go for help. If there is an avalanche of negative comments about the
way something has been implemented, or changed, or perceived as broken,
then there's obviously something real going on. Many, MANY bugfixes
have come about because of comments in user fora--not necessarily from
bugzillas.
If developers want to join in and say who they are, I think that's
great. If they are *afraid* to tell users they are developers, that says
something ugly about those users.
Or about the developers and their inability to take criticism (sometimes
very, VERY justified criticism).
-
I don't think "average users" go to forums and lists with issues.
Mostly, I expect they go back to Windows. Experienced and savvy users,
perhaps. But, average users? No. They aren't even likely to know those
places exist.
Your tone seems to suggest you think developers owe something to users
("very, VERY justified criticism"). I don't think they do, and I don't
think developers have any more reason to pay attention to anecdotes from
users than users have a reason to pay attention to anecdotes from
developers.
Should developers pay attention when someone says,"Hey! This is
broken!"? Of course. Should they pay attention when someone says,
"This sucks!" Well, that's up to them. They have little to lose or
gain either way.
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