Re: problems accessing our Squirrelmail webmail account
Dear Support Person,
Can you help please?
Until today, I was just an end user. Since we've had this problem (over the last few days), I've been promoted to 'I.T. Administrator' with the task of resolving this issue.
Unfortunately, I'm not much of an I.T. person so I need your assistance. It would be great if you could help.
The problem: my colleagues and I recently changed the hosting of our domain: 'salsaincolombia.com' from Dreamhost to Godaddy so that we could use Godaddy's 'Website Tonight' application and manage the content of our newly created website ourselves.
Previously, our website had been created by a friend of a friend with very good technical skills. He had set things up on Dreamhost with separate webmail access through Squirrelmail, in such a way that we could update content on the website ourselves. This person, unfortunately, is no longer available to us so we cannot get his help or advice.
Once the hosting had been transferred to Godaddy, a few days ago, we noticed that we could no longer access our webmail address: 'webmail.salsaincolombia.com' as before. Instead, we saw Godaddy's 'Workspace' front screen, which is the application they use to manage their webmail accounts.
I told the Godaddy support team that we would have no problem using 'Workspace' as long as we didn't lose the data we had previously on our Squirrelmail account.
Alas, they confirmed that the only way we could keep our Squirrelmail data would be to go back to using Squirrelmail (which, actually, we thought we would be doing anyway because at no time during the domain transfer, did we suggest to Godaddy that our webmail account should change; and we had also believed that the person who had set up our original website had, in fact, kept our Squirrelmail webmail account separate to any hosting provider???). Anyway, Godaddy support said that we would have to ask Squirrelmail support to switch the 'MX Records' back from Godaddy to Squirrelmail.
I explained to Godaddy support that Squirrelmail does not have a support department in the same way as Godaddy, and asked if they could do something from their end, but they said the only way for us to retrieve our webmail data would be for someone at Squirrelmail to transfer the MX Records back to our account (webmail.salsaincolombia.com) from their (your) end.
Well, I'm not sure what these MX Records are but if someone could help me with this task so that my colleagues and I can once again see our emails on our Squirrelmail account, I'd be very grateful.
I really hope someone can help with this and hope I haven't missed out anything.
Many thanks, in advance, and regards,
Stephen Elliott
(Director - Salsa in Colombia, specialists in Salsa & Culture Holidays)
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