On Thu, Mar 17, 2011 at 6:37 PM, Stephen Elliott <stelio3000@xxxxxxxxx> wrote: > Re: problems accessing our Squirrelmail webmail account > > Dear Support Person, > > Can you help please? > > Until today, I was just an end user. Since we've had this problem (over the > last few days), I've been promoted to 'I.T. Administrator' with the task of > resolving this issue. When you read the following link, I'd say you still fall into the category of an end user. When we reference administrators, we reference administrators who were trained as such or have otherwise learned about the tools and projects that they manage. It's clear that you don't understand what SquirrelMail is, so you might want to study the following links more carefully to understand why you are asking the wrong people for help. We simply cannot assist you. http://squirrelmail.org/support/enduser.php http://squirrelmail.org/wiki/HowMailSystemsWork > Unfortunately, I'm not much of an I.T. person so I need your assistance. It > would be great if you could help. > > The problem: my colleagues and I recently changed the hosting of our domain: > 'salsaincolombia.com' from Dreamhost to Godaddy so that we could use > Godaddy's 'Website Tonight' application and manage the content of our newly > created website ourselves. > > Previously, our website had been created by a friend of a friend with very > good technical skills. He had set things up on Dreamhost with separate > webmail access through Squirrelmail, in such a way that we could update > content on the website ourselves. This person, unfortunately, is no longer > available to us so we cannot get his help or advice. > > Once the hosting had been transferred to Godaddy, a few days ago, we noticed > that we could no longer access our webmail address: > 'webmail.salsaincolombia.com' as before. Instead, we saw Godaddy's > 'Workspace' front screen, which is the application they use to manage their > webmail accounts. > > I told the Godaddy support team that we would have no problem using > 'Workspace' as long as we didn't lose the data we had previously on our > Squirrelmail account. > > Alas, they confirmed that the only way we could keep our Squirrelmail data > would be to go back to using Squirrelmail (which, actually, we thought we > would be doing anyway because at no time during the domain transfer, did we > suggest to Godaddy that our webmail account should change; and we had also > believed that the person who had set up our original website had, in fact, > kept our Squirrelmail webmail account separate to any hosting provider???). > Anyway, Godaddy support said that we would have to ask Squirrelmail support > to switch the 'MX Records' back from Godaddy to Squirrelmail. > > I explained to Godaddy support that Squirrelmail does not have a support > department in the same way as Godaddy, and asked if they could do something > from their end, but they said the only way for us to retrieve our webmail > data would be for someone at Squirrelmail to transfer the MX Records back to > our account (webmail.salsaincolombia.com) from their (your) end. > > Well, I'm not sure what these MX Records are but if someone could help me > with this task so that my colleagues and I can once again see our emails on > our Squirrelmail account, I'd be very grateful. > > I really hope someone can help with this and hope I haven't missed out > anything. > > Many thanks, in advance, and regards, > > Stephen Elliott > (Director - Salsa in Colombia, specialists in Salsa & Culture Holidays) ------------------------------------------------------------------------------ Colocation vs. Managed Hosting A question and answer guide to determining the best fit for your organization - today and in the future. http://p.sf.net/sfu/internap-sfd2d ----- squirrelmail-users mailing list Posting guidelines: http://squirrelmail.org/postingguidelines List address: squirrelmail-users@xxxxxxxxxxxxxxxxxxxxx List archives: http://news.gmane.org/gmane.mail.squirrelmail.user List info (subscribe/unsubscribe/change options): https://lists.sourceforge.net/lists/listinfo/squirrelmail-users
