The Problem: I keep getting the following message: "ERROR: Connection dropped by IMAP server". Fortunately after a minute or so, the error message will go away and my mail will work again, but I'm trying to figure out what this problem is and how to stop it. This is happening for all email accounts through squirrel mail, on multiple types of computers (we primarily use Macs).
Background: A few months ago I began working at this company (SoloVision Productions), and I was not briefed on how squirrel mail was installed or functions for our mail, but I now have the responsibility as administrator. I looked through your web page in your “Before Asking for Support” section as well as “Known Bugs” and “Solving Problems” sections, but I still don’t know how to fix this problem (possibly because I don’t completely understand how this system works). I’m extremely sorry if the answer to this problem is easy but I can’t seem to find (or understand) a solution. Please let me know what I can/should do to fix this problem...I am happy to provide any information necessary although I might need to be walked through the process of how to find out that information.
Thank you for you time, looking forward to your response,
-Sam Freund
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