I wouldn't assume you offended them...most people have no trouble letting others know if they're angry or disappointed for one reason or another. What free pictures are they taking? Who is Grandma? If they have a choice of free photos vs. some they have to pay for you can just about bet they'll go for the free ones. Sounds like maybe Grandma was shooting over your shoulder at the wedding. That should be in your contract as a no-no. And all your wedding work should be pre-paid. Always. Every time. With no exceptions. Ever. I have my clients sign a contract agreeing that I am the only professional photographer at the wedding and no one takes photographs of my set-ups without my permission. Everything is paid in advance...a hefty deposit ($500) holds their day and is non-refundable if they back out. Total monies due must be to me 2 weeks prior to the wedding...that way if a check bounces I have time to get it resolved or not show up. One bounced check and that client is on a cash only basis from then on. Let us know how it turns out. Lea ----- Original Message ----- From: "Shyrell Melara" <shyrellmelara@xxxxxxxxx> To: "List for Photo/Imaging Educators - Professionals - Students" <photoforum@xxxxxxxxxxxxxxxxxxxxxx> Sent: Friday, January 07, 2005 11:01 AM Subject: What would you do? > (Sorry for double post. Mail left box before I was finished.) > > If you were trying to contact a customer who's pictures were ready, and they did not return your call, what would you do? > > That couple who's wedding I shot in November hasn't returned my call. I also sent them an email several days later. That was about 2 or 3 weeks ago. Should I follow up with a paper letter? How should I compose it? > > I thought of asking if we had said or done something to offend them, but not quite sure how to ask it. I think they decided to just take the free pictures Grandma took. But they won't be honest with me. How can I flush them out (so to speak)? > > Shyrell Melara > For the Quality You Deserve! > Melara Family Photography > http://shyrellmelara.tripod.com > > > > -- > _______________________________________________ > Find what you are looking for with the Lycos Yellow Pages > http://r.lycos.com/r/yp_emailfooter/http://yellowpages.lycos.com/default .asp?SRC=lycos10 > > >
