Hi Jean, Thanks for the fast response. I guess it's "eating" my long tickets.... I'll post here. I'll make a separate email for clarity.... Thanks! -Phil ----- Original Message ----- From: "Jean Delvare" <khali at linux-fr.org> To: "Phil" <phil at mindfart.com> Cc: <lm78 at Stimpy.netroedge.com> Sent: Thursday, August 12, 2004 12:24 PM Subject: Re: Broken support area! > > I have entered 3 tickets, one was a problem, the second was a repeat > > because it appears the ticket system "lost" it, and a 3rd attempt to > > just test it. All 3 posts do not show up in the DB! > > > > Is there any reason why? If they don't show up until you "approve" or > > classify them, then maybe you ought to give a clear warning. There is > > no indication that it accepts a ticket. Once I write a new ticket at > > http://secure.netroedge.com/~lm78/newticket.html and submit it, I am > > simply returned to http://secure.netroedge.com/~lm78/support.html > > without any message indicating the post was accepted. > > One of your tickets is here: > http://secure.netroedge.com/~lm78/readticket.cgi?ticket=1752 > > And we get several tickets a week so it must somewhat work. > > However I admit that this support area golbally sucks and should > probably be dismissed or replaced with something more usable. > > In the meantime, you can simply express yourself on this mailing list, > it's usually faster than creating a ticket. > > -- > Jean "Khali" Delvare > http://khali.linux-fr.org/ >
