On 02/17/2011 10:53 AM, Jeremy Jongepier wrote:
On 02/17/2011 10:47 AM, david wrote:
Didn't MS announce some time ago that you now had to go through MS for
the Windows refund - or have I got that turned around?
I have to look up the article about this from the Dutch consumer group.
But if you check the MS EULA you're entitled for a refund if you don't
accept the license. I'll also dig up my mail conversation I had with HP
after I had purchased a HP notebook.
Best,
Jeremy
Dug up the conversation with HP. They told me they couldn't give me a
refund because the license is indissolubly linked to the notebook (which
is tying). They proposed I should contact Microsoft but added I would
probably get the same answer. I didn't contact Microsoft, I think
because they only have paid phone lines. So I didn't take it any further.
When I bought my netbook I also contacted the manufacturer (Packard
Bell). They told me I was indeed entitled for a refund but guess what,
it would mean I would have to send my netbook to the support desk AT MY
OWN EXPENSES (which would be about €20,-) and that the refund would be
approx. €40,-. Of course I could've hold on to my principles and sent
back my netbook but rumors were it would take weeks before I would get
it back. So I didn't send it back and wiped Windows off myself which
took me like 10 seconds with gparted.
But I'll look up the article from the Dutch consumer group. they did
some further investigating and came up with a list of the most important
manufacturers and what their policy is towards refunding unaccepted
Windows licenses.
Best,
Jeremy
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