Help with modem please

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Hi folk I am a relative newcomer to Linux and am getting to know my way round tentatively. What suggestions??

Wayne
 Only plain text email is forwarded by the  Discuss@xxxxxxxxxxxxx List Server,
 as HTML can contain viruses. Use as the email Subject Line:
           YourName, YourCountry  kernel 3.2.0-26-generic 
 With this Subject Line cogent experts will be alerted, and useful case names left in the Archive.
 YourCountry will enable Country specific guidance. Linux experts in YourCountry 
 can be found through: http://www.linux.org/groups/index.html.
They will know your Country's modem code, which may be essential for dialup service.
Responses from Discuss@xxxxxxxxxxxxx are sometimes blocked by an Internet Provider mail filters.
 So in a day, also check the Archived responses at http://www.linmodems.org 
--------------------------  System information ----------------------------
CPU=x86_64,  Ubuntu ,  ALSA_version=1.0.24
Linux version 3.2.0-26-generic (buildd@batsu) (gcc version 4.6.3 (Ubuntu/Linaro 4.6.3-1ubuntu5) ) #41-Ubuntu SMP Thu Jun 14 17:49:24 UTC 2012
 scanModem update of:  2011_08_08

Distrib_ID=Ubuntu
DistribCodeName=precise
AptRepositoryStem=http://nz.archive.ubuntu.com/ubuntu/


The dkms driver upgrade utilities are installed,


Some modem drivers can only be used in 32 bit modem on x86_64 systems,
while some others are competent on x86_64 Systems.  Cases are:
1) http://linmodems.technion.ac.il/bigarch/archive-seventh/msg03119.html 
for the snd-hda-intel audio+modem driver. Also applicable to AC97 modem controllers.
In both cases, 32 bit libraries must be installed to support the slmodemd helper having a precompiled 32 bit component.
2) For USB modems using the slusb.ko driver. 32 bit libraries must be installed to support the slmodemd helper having a precompiled 32 bit component
3) The hsfmodem and hcfpcimodem drivers for Conexant chipsest modes are x86_64 competent.
4) agrsm packages for LSI/AgereSystems softmodems are not competent on x86_64 systems.

 There are no blacklisted modem drivers in /etc/modprobe*  files 

 Potentially useful modem drivers now loaded are:
       snd_hda_intel           

Attached USB devices are:
 ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
 ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
 ID 0402:9665 ALi Corp. Gateway Webcam
 ID 046d:c016 Logitech, Inc. Optical Wheel Mouse
 ID 047e:2892 Agere Systems, Inc. (Lucent) Systems Soft Modem
 ID 04f2:0111 Chicony Electronics Co., Ltd KU-9908 Keyboard
If a cellphone is not detected, see http://ubuntuforums.org/archive/index.php/t-878554.html
A sample report is:  http://linmodems.technion.ac.il/bigarch/archive-nineth/msg00578.html

If a USB modem or cellphone is attached and was not detected, please
provide available information in your request to discuss@xxxxxxxxxxxxx

Candidate PCI devices with modem chips are:
00:16.0 Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller (rev 06)
00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 05)
High Definition Audio cards can host modem chips.

For candidate card in slot 00:16.0, firmware information and bootup diagnostics are:
 PCI slot	PCI ID		SubsystemID	Name
 ----------	---------	---------	--------------
 00:16.0	8086:3b64	1025:036d	Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller 

 Modem interrupt assignment and sharing: 
 41:          3          4          3          3   PCI-MSI-edge      mei
 --- Bootup diagnostics for card in PCI slot 00:16.0 ----
[    1.368355] pci 0000:00:16.0: [8086:3b64] type 0 class 0x000780
[    1.368387] pci 0000:00:16.0: reg 10: [mem 0x94406100-0x9440610f 64bit]
[    1.368489] pci 0000:00:16.0: PME# supported from D0 D3hot D3cold
[    1.368494] pci 0000:00:16.0: PME# disabled
[   17.290429] mei 0000:00:16.0: PCI INT A -> GSI 16 (level, low) -> IRQ 16
[   17.290439] mei 0000:00:16.0: setting latency timer to 64
[   17.290519] mei 0000:00:16.0: irq 41 for MSI/MSI-X
[ 4719.483052] mei 0000:00:16.0: irq 41 for MSI/MSI-X

 The PCI slot 00:16.0 of the modem card may be disabled early in 
 a bootup process,  but then enabled later. If modem drivers load 
 but the  modem is not responsive, read DOCs/Bootup.txt about possible fixes.
 Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx
 if help is needed.
 

For candidate card in slot 00:1b.0, firmware information and bootup diagnostics are:
 PCI slot	PCI ID		SubsystemID	Name
 ----------	---------	---------	--------------
 00:1b.0	8086:3b56	1025:036d	Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio 

 Modem interrupt assignment and sharing: 
 43:       1232         42         39         39   PCI-MSI-edge      snd_hda_intel
 --- Bootup diagnostics for card in PCI slot 00:1b.0 ----
[    1.371202] pci 0000:00:1b.0: [8086:3b56] type 0 class 0x000403
[    1.371225] pci 0000:00:1b.0: reg 10: [mem 0x94400000-0x94403fff 64bit]
[    1.371325] pci 0000:00:1b.0: PME# supported from D0 D3hot D3cold
[    1.371330] pci 0000:00:1b.0: PME# disabled
[   18.249221] snd_hda_intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22
[   18.249294] snd_hda_intel 0000:00:1b.0: irq 44 for MSI/MSI-X
[   18.249333] snd_hda_intel 0000:00:1b.0: setting latency timer to 64
[   18.306016] input: HDA Intel HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:1b.0/sound/card0/input11
[   18.306158] input: HDA Intel Mic as /devices/pci0000:00/0000:00:1b.0/sound/card0/input12
[   18.306273] input: HDA Intel Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card0/input13
[ 4719.009115] snd_hda_intel 0000:00:1b.0: PCI INT A disabled
[ 4719.024754] PM: suspend of drv:snd_hda_intel dev:0000:00:1b.0 complete after 425.975 msecs
[ 4719.481929] snd_hda_intel 0000:00:1b.0: restoring config space at offset 0x1 (was 0x100006, writing 0x100002)
[ 4719.483066] snd_hda_intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22
[ 4719.483074] snd_hda_intel 0000:00:1b.0: setting latency timer to 64
[ 4719.483123] snd_hda_intel 0000:00:1b.0: irq 43 for MSI/MSI-X

 The PCI slot 00:1b.0 of the modem card may be disabled early in 
 a bootup process,  but then enabled later. If modem drivers load 
 but the  modem is not responsive, read DOCs/Bootup.txt about possible fixes.
 Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx
 if help is needed.
 

=== Finished firmware and bootup diagnostics, next deducing cogent software. ===

Predictive  diagnostics for card in bus 002:
	Modem chipset  detected on
SLOT="Bus 002 Device 012:"
NAME="Agere Systems, Inc. (Lucent) Systems Soft Modem"
bus=002
USBmodemID=047e:2892
IDENT=agrsm
Driver=agrsm

For a detailed USB cellphone usage report, see http://linmodems.technion.ac.il/bigarch/archive-eighth/msg03240.html 
 For candidate modem in:  002
    Agere Systems, Inc. (Lucent) Systems Soft Modem
      Primary device ID:  047e:2892
 Support type needed or chipset:	agrsm
 


Writing DOCs/Intel.txt

      
 There is no agrsm software support for x86_64 systems, through the modem may be 
 supported on Intel/i386 installations, which do more slowly servce x86_64 processors.
 

The AgereSystems/LSI agrsm code supports compiling of a agrmodem + agrserial driver pair.
There are a few different chipsets which use this driver pair, but they use different code resources:
Chipsets			KV*	PackageNames (most current as of November 2009)
----------------------------------------------------------------------------------------------
11c1:048c and 11c1:048f         2.6.29	agrsm048pci-2.1.60_20100108_i386.deb or agrsm048pci-2.1.60_20100108.tar.gz
11c1:0620                       2.6.31  agrsm06pci-2.1.80_20100106_i386.deb or agrsm06pci-2.1.80~20100106.tar.gz !!
11c11040 (on HDA audio cards)   2.6.31  agrsm-11c11040_20091225_i386.deb or agrsm-11c11040-2.1.80~20091225.tar.bz2  !!
   All available at: http://linmodems.technion.ac.il/packages/ltmodem/11c11040/   
Additionally there are;
automation & testing                    agrsm-tools_0.0.1_all.deb or agrsm-tools-0.0.1-2.noarch.rpm
General background                      agrsm_howto.txt 
------------------------------------------------------------------------------------------------
* KV == latest kernel release with a reported success 
!! Latest update with major credit to  Nikolay Zhuravlev
   But see conflict issue: http://linmodems.technion.ac.il/bigarch/archive-nineth/msg02753.html 
   For the 11c11040 chip with kernels 2.6.31 and later a change in a modules loading settingmay be necessary.
   Within the file /etc/modprobe.d/alsa-base.conf  (or equivalent for your Distro), change the phrase:
      options snd-hda-intel power_save=10
   to:
      options snd-hda-intel power_save=0
   or the agrsm drivers will not function. For Ubuntu related systems this can be done with:
   $ sudo gedit /etc/modprobe.d/alsa-base.conf

Report from  Bjorn Wielens:
Please note- trying to load the modules on a OpenSuSE 11.2 system gives
 an error about the module_version symbol. Using:
# modprobe --force agrmodem
# modprobe --force agrserial 
is necessary to load the drivers, and does not appear to cause ill effects.


All of the above packages are dkms competent.  This means that if your Linux distros dkms package
is previously installed, if provides for future updates matching forthcoming kernels.

-------------- end Agere Systems section -------------------


Predictive  diagnostics for card in bus 00:16.0:
	Modem chipset not detected on
NAME="Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller "
CLASS=0780
PCIDEV=8086:3b64
SUBSYS=1025:036d
IRQ=41
HDA2=00:1b.0

 For candidate modem in:  00:16.0
   0780 Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller 
      Primary device ID:  8086:3b64
 Support type needed or chipset:	
 


Predictive  diagnostics for card in bus 00:1b.0:
	Modem chipset not detected on
NAME="Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio "
CLASS=0403
PCIDEV=8086:3b56
SUBSYS=1025:036d
IRQ=43

 For candidate modem in:  00:1b.0
   0403 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio 
      Primary device ID:  8086:3b56
 Support type needed or chipset:	
 


 The base of the UDEV device file system is: /dev/.udev

 Versions adequately match for the compiler installed: 4.6.3
             and the compiler used in kernel assembly: 4.6

 linux-headers-3.2.0-26-generic resources needed for compiling are not manifestly ready!

 If compiling is necessary packages must be installed, providing:
	 linux-headers-3.2.0-26-generic


If a driver compilation fails, with message including some lack of some FileName.h (stdio.h for example), then
Some additional kernel-header files need installation to /usr/include. The minimal additional packages are libc6-dev
and any of its dependents, under Ubuntu linux-libc-dev

If an alternate ethernet connection is available,
$  apt-get update
$  apt-get -s install linux-kernel-devel
will install needed packages.
For Debian/Ubuntu related distributions, run the following command to display the needed package list:

Otherwise packages have to be found through http://packages.ubuntu.com
Once downloaded and transferred into a Linux partition,
they can be installed alltogether with:
$ sudo dpkg -i *.deb


Checking pppd properties:
	-rwsr-xr-- 1 root dip 325744 Feb  4  2011 /usr/sbin/pppd

In case of an "error 17" "serial loopback" problem, see:
    http://linmodems.technion.ac.il/linmodems/archive-sixth/msg02637.html

To enable dialout without Root permission do:
	$ su - root  (not for Ubuntu)
        sudo chmod a+x /usr/sbin/pppd
or under Ubuntu related Linuxes
	sudo chmod a+x /usr/sbin/pppd

Checking settings of:	/etc/ppp/options
asyncmap 0
noauth
crtscts
lock
hide-password
modem
lcp-echo-interval 30
lcp-echo-failure 4
noipx

In case of a message like:
   Warning: Could not modify /etc/ppp/pap-secrets: Permission denied
see http://linmodems.technion.ac.il/bigarch/archive-sixth/msg04656.html

For guidance on FAX usage, get from http://linmodems.technion.ac.il/packages/  get faxing.tar.gz
It has samples for a modem using port /dev/ttySL0, which must be changed to match your modem's port.

Read Modem/DOCs/YourSystem.txt concerning other COMM channels: eth0 eth1
Which can interfere with Browser naviagation.

 Don't worry about the following, it is for experts should trouble shooting be necessary.
==========================================================

 Checking for modem support lines:
 --------------------------------------
     /device/modem symbolic link:   
slmodemd created symbolic link /dev/ttySL0:  
     Within /etc/udev/ files:

     Within /etc/modprobe.conf files:
/etc/modprobe.d/blacklist-modem.conf:# Uncomment these entries in order to blacklist unwanted modem drivers
/etc/modprobe.d/blacklist-modem.conf:# blacklist snd-atiixp-modem
/etc/modprobe.d/blacklist-modem.conf:# blacklist snd-via82xx-modem
/etc/modprobe.d/alsa-base.conf:options snd-atiixp-modem index=-2
/etc/modprobe.d/alsa-base.conf:options snd-via82xx-modem index=-2
     Within any ancient /etc/devfs files:

     Within ancient kernel 2.4.n /etc/module.conf files:

--------- end modem support lines --------


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