Dear Wayne, scanModem reports that you have several possibilities in your modems, but also that your system is 64 bit which many drivers do not exist and support. Some modem drivers can only be used in 32 bit modem on x86_64 systems, while some others are competent on x86_64 Systems. Cases are: 1) http://linmodems.technion.ac.il/bigarch/archive-seventh/msg03119.html for the snd-hda-intel audio+modem driver. Also applicable to AC97 modem controllers. In both cases, 32 bit libraries must be installed to support the slmodemd helper having a precompiled 32 bit component. 2) For USB modems using the slusb.ko driver. 32 bit libraries must be installed to support the slmodemd helper having a precompiled 32 bit component 3) The hsfmodem and hcfpcimodem drivers for Conexant chipsest modes are x86_64 competent. 4) agrsm packages for LSI/AgereSystems softmodems are not competent on x86_64 systems. I will attach some of the output of scanModem and some information: ======================================================== Candidate PCI devices with modem chips are: 00:16.0 Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller (rev 06) 00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 05) High Definition Audio cards can host modem chips. For candidate card in slot 00:16.0, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 00:16.0 8086:3b64 1025:036d Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller Modem interrupt assignment and sharing: 41: 3 4 3 3 PCI-MSI-edge mei --- Bootup diagnostics for card in PCI slot 00:16.0 ---- [ 1.368355] pci 0000:00:16.0: [8086:3b64] type 0 class 0x000780 [ 1.368387] pci 0000:00:16.0: reg 10: [mem 0x94406100-0x9440610f 64bit] [ 1.368489] pci 0000:00:16.0: PME# supported from D0 D3hot D3cold [ 1.368494] pci 0000:00:16.0: PME# disabled [ 17.290429] mei 0000:00:16.0: PCI INT A -> GSI 16 (level, low) -> IRQ 16 [ 17.290439] mei 0000:00:16.0: setting latency timer to 64 [ 17.290519] mei 0000:00:16.0: irq 41 for MSI/MSI-X [ 4719.483052] mei 0000:00:16.0: irq 41 for MSI/MSI-X The PCI slot 00:16.0 of the modem card may be disabled early in a bootup process, but then enabled later. If modem drivers load but the modem is not responsive, read DOCs/Bootup.txt about possible fixes. Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx if help is needed. ======================================================== dmesg.txt is needed to see how to solve IRQ problem. ======================================================== For candidate card in slot 00:1b.0, firmware information and bootup diagnostics are: PCI slot PCI ID SubsystemID Name ---------- --------- --------- -------------- 00:1b.0 8086:3b56 1025:036d Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio Modem interrupt assignment and sharing: 43: 1232 42 39 39 PCI-MSI-edge snd_hda_intel --- Bootup diagnostics for card in PCI slot 00:1b.0 ---- [ 1.371202] pci 0000:00:1b.0: [8086:3b56] type 0 class 0x000403 [ 1.371225] pci 0000:00:1b.0: reg 10: [mem 0x94400000-0x94403fff 64bit] [ 1.371325] pci 0000:00:1b.0: PME# supported from D0 D3hot D3cold [ 1.371330] pci 0000:00:1b.0: PME# disabled [ 18.249221] snd_hda_intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22 [ 18.249294] snd_hda_intel 0000:00:1b.0: irq 44 for MSI/MSI-X [ 18.249333] snd_hda_intel 0000:00:1b.0: setting latency timer to 64 [ 18.306016] input: HDA Intel HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:1b.0/sound/card0/input11 [ 18.306158] input: HDA Intel Mic as /devices/pci0000:00/0000:00:1b.0/sound/card0/input12 [ 18.306273] input: HDA Intel Headphone as /devices/pci0000:00/0000:00:1b.0/sound/card0/input13 [ 4719.009115] snd_hda_intel 0000:00:1b.0: PCI INT A disabled [ 4719.024754] PM: suspend of drv:snd_hda_intel dev:0000:00:1b.0 complete after 425.975 msecs [ 4719.481929] snd_hda_intel 0000:00:1b.0: restoring config space at offset 0x1 (was 0x100006, writing 0x100002) [ 4719.483066] snd_hda_intel 0000:00:1b.0: PCI INT A -> GSI 22 (level, low) -> IRQ 22 [ 4719.483074] snd_hda_intel 0000:00:1b.0: setting latency timer to 64 [ 4719.483123] snd_hda_intel 0000:00:1b.0: irq 43 for MSI/MSI-X The PCI slot 00:1b.0 of the modem card may be disabled early in a bootup process, but then enabled later. If modem drivers load but the modem is not responsive, read DOCs/Bootup.txt about possible fixes. Send dmesg.txt along with ModemData.txt to discuss@xxxxxxxxxxxxx if help is needed. ======================================================== Please send us dmesg.txt to see how this IRQ problem could be resolved. But which driver to use? None is recommended. ======================================================== === Finished firmware and bootup diagnostics, next deducing cogent software. === Predictive diagnostics for card in bus 002: Modem chipset detected on SLOT="Bus 002 Device 012:" NAME="Agere Systems, Inc. (Lucent) Systems Soft Modem" bus=002 USBmodemID=047e:2892 IDENT=agrsm Driver=agrsm For a detailed USB cellphone usage report, see http://linmodems.technion.ac.il/bigarch/archive-eighth/msg03240.html For candidate modem in: 002 Agere Systems, Inc. (Lucent) Systems Soft Modem Primary device ID: 047e:2892 Support type needed or chipset: agrsm Writing DOCs/Intel.txt There is no agrsm software support for x86_64 systems, through the modem may be supported on Intel/i386 installations, which do more slowly servce x86_64 processors. The AgereSystems/LSI agrsm code supports compiling of a agrmodem + agrserial driver pair. There are a few different chipsets which use this driver pair, but they use different code resources: Chipsets KV* PackageNames (most current as of November 2009) ---------------------------------------------------------------------------------------------- 11c1:048c and 11c1:048f 2.6.29 agrsm048pci-2.1.60_20100108_i386.deb or agrsm048pci-2.1.60_20100108.tar.gz 11c1:0620 2.6.31 agrsm06pci-2.1.80_20100106_i386.deb or agrsm06pci-2.1.80~20100106.tar.gz !! 11c11040 (on HDA audio cards) 2.6.31 agrsm-11c11040_20091225_i386.deb or agrsm-11c11040-2.1.80~20091225.tar.bz2 !! All available at: http://linmodems.technion.ac.il/packages/ltmodem/11c11040/ Additionally there are; automation & testing agrsm-tools_0.0.1_all.deb or agrsm-tools-0.0.1-2.noarch.rpm General background agrsm_howto.txt ------------------------------------------------------------------------------------------------ * KV == latest kernel release with a reported success !! Latest update with major credit to Nikolay Zhuravlev But see conflict issue: http://linmodems.technion.ac.il/bigarch/archive-nineth/msg02753.html For the 11c11040 chip with kernels 2.6.31 and later a change in a modules loading settingmay be necessary. Within the file /etc/modprobe.d/alsa-base.conf (or equivalent for your Distro), change the phrase: options snd-hda-intel power_save=10 to: options snd-hda-intel power_save=0 or the agrsm drivers will not function. For Ubuntu related systems this can be done with: $ sudo gedit /etc/modprobe.d/alsa-base.conf Report from Bjorn Wielens: Please note- trying to load the modules on a OpenSuSE 11.2 system gives an error about the module_version symbol. Using: # modprobe --force agrmodem # modprobe --force agrserial is necessary to load the drivers, and does not appear to cause ill effects. All of the above packages are dkms competent. This means that if your Linux distros dkms package is previously installed, if provides for future updates matching forthcoming kernels. -------------- end Agere Systems section ------------------- ======================================================== This usb modem has not had any success stories and it would not be supported under 64 bit linux since the drivers are for 32 bit systems. ======================================================== Predictive diagnostics for card in bus 00:16.0: Modem chipset not detected on NAME="Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller " CLASS=0780 PCIDEV=8086:3b64 SUBSYS=1025:036d IRQ=41 HDA2=00:1b.0 For candidate modem in: 00:16.0 0780 Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller Primary device ID: 8086:3b64 Support type needed or chipset: ======================================================== Predictive diagnostics for card in bus 00:1b.0: Modem chipset not detected on NAME="Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio " CLASS=0403 PCIDEV=8086:3b56 SUBSYS=1025:036d IRQ=43 For candidate modem in: 00:1b.0 0403 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio Primary device ID: 8086:3b56 Support type needed or chipset: ======================================================== No driver recommended here ======================================================== The modems in the pc appear to have no support. You may send dmesg.txt but finding a driver under 64 bit linux for either of these modems is difficult. Regards, Antonio On Sun, Sep 30, 2012 at 8:46 PM, Wayne Luxton <wayne.luxton@xxxxxxxxxxxx> wrote: > Hi folk I am a relative newcomer to Linux and am getting to know my way > round tentatively. What suggestions?? > > Wayne
