Gregory, Your modem may be supported by hsfmodem drivers by Linuxant. As per scanModem output New HCF.HSF device 8086:27d8 === Finished firmware and bootup diagnostics, next deducing cogent software. === Predictive diagnostics for card in bus 00:1b.0: Modem chipset detected on NAME="Audio device: Intel Corporation N10/ICH 7 Family High Definition Audio Controller " package="both hcfpcimodem and hsfmodem" CLASS=0403 PCIDEV=8086:27d8 SUBSYS=1043:83bc IRQ=43 IDENT=HCF.HSF For candidate modem in: 00:1b.0 0403 Audio device: Intel Corporation N10/ICH 7 Family High Definition Audio Controller Primary device ID: 8086:27d8 Support type needed or chipset: HCF.HSF Writing DOCs/Intel.txt For owners of a Dell PCs with Conexant HSF modems, a driver source package with full speed enabled is available, but requires driver compiling. Read DOCs/Conexant.txt 8086:27d8 could be either a HSF or HCF Conexant modem, because of ambiguous use of the PCI ID by modem assemblers. First try the hcfpcimodem package. If the installation aborts, then use the hsfmodem package. Read DOCs/Conexant.txt for details and Modem/DOCs/YourSystem.txt for follow through guidance. Modem support packages from Linuxant include resources for compiling drivers. If an installer package matching your kernel_version is not provided, just install a generic code package. From http://www.linuxant.com/drivers/hsf/full/downloads-ubuntu-x86.php download hsfmodem-7.80.02.05full_k3.2.0_31_generic_pae_ubuntu_i386.deb.zip Under Linux unpack with: $ unzip hsfmodem*.zip Then install with: $ sudo dpkg -i hsfmodem*.deb Subsequently, the modem should be found with $ sudo wvdialconf /etc/wvdial.conf Edit in your personal information with: $ sudo gedit /etc/wvdial.conf and try dialing out with: $ sudo wvdial. See DOCs/Testing.txt for details. The directions following below need only be pursued, if the above procedures are not adequate. Start at http://www.linuxant.com/drivers/hsf/downloads-license.php to find the hsfmodem package matching your System. For several Linux distros, there are precompiled drivers matched to specific kernels. These have within the FileName, your KernelVersion: 3.2.0_31_generic_pae They can be found through http://www.linuxant.com/drivers/hsf/full/downloads.php A more precise location may be given a few paragraphs below. If an EXACT Match with your your KernelVersion is not found, one of the "Generic packages with source" near the bottom of the page must be used. Downloaded packages must be moved into the Linux partition (home folder is OK) and unzipped with: unzip hsf*.zip The installation command for a .deb suffic packages is, with root/adm permission: sudo dpkg -i hsf*.deb while for .rpm suffix it is, with: rpm -i hsf*.rpm Read DOCs/Conexant.txt Do download the file : http://www.linuxant.com/drivers/hsf/full/archive/hsfmodem-7.80.02.06full/hsfmodem_7.80.02.06full_i386.deb.zip Then run METHOD B: DEBIAN PACKAGE (*.deb) If you have obtained the driver package in DEBIAN format: 1. install the package with "dpkg -i hsfmodem_{version}_{arch}.deb", if apt-get or some other tool hasn't already done it for you. 2. if necessary, run "hsfconfig" to complete the installation, enter license information, or to change your modem's configuration. If you need to rebuild the Debian generic package from source, you can get the TAR package, and from the top directory run: "make debdist". A pre-compiled DEB package for the currently running kernel can be built using "make debprecomp" instead. as instructions in linuxant page indicate: http://www.linuxant.com/drivers/hsf/install.php If something fails do email Linuxant Support and let them know that you are having trouble(s). Regards, Antonio On Sun, Sep 30, 2012 at 12:52 PM, Gregory S. Tseytin <tseyting@xxxxxxx> wrote: > Dear group, > > please help with my issue. I am trying to use my modem for faxing but the program cannot access it. It wants the modem to be /dev/ttyS1. I have no experience with linux kernel. > My internet connection is not related to the modem (ATT Uverse). > > Thank you, > Gregory Tseytin