Ian, scanModem does report what you have mentioned: Codec: LSI ID 1040 Address: 1 MFG Function Id: 0x2 (unsol 1) Vendor Id: 0x11c11040 Subsystem Id: 0x11c10001 Revision Id: 0x100200 Modem Function Group: 0x1 The audio card hosts a softmodem chip: 0x11c11040 The softmodem chip 11c11040 is hosted on the Subsytem of the High Definition Audio card, and is supported by the AgereSystems/LSI driver pair agrmodem + agrserial, which is provided by the most current package agrsm-11c11040-version at http://linmodems.technion.ac.il/packages/ltmodem/11c11040/ But it mentions the most current agrsm-11c11040-version which is referenced below: 11c11040 (on HDA audio cards) 2.6.31 agrsm-11c11040_20091225_i386.deb All available at: http://linmodems.technion.ac.il/packages/ltmodem/11c11040/ Additionally you are encouraged to get the agrsm-tools package automation & testing agrsm-tools_0.0.1_all.deb There are difficulties though, as there have been no success reports with newer kernels :( But you may try them out and report back with a report. Regards, Antonio On Mon, Aug 8, 2011 at 11:21 AM, Ian Smith <ismith@xxxxxxxxxxxxxx> wrote: > Antonio, > > Many thanks for such a quick reply. > > I have attached the file as requested. > > Kind Regards, > > Ian > > On 08/08/11 17:17, Antonio Olivares wrote: >> Ian, >> >> Would you mind sending us ModemData.txt? It would help determine if >> the agrsm048pci-2.1.60_20100316.deb package is the right one for the >> job. >> >> Regards, >> >> Antonio >> >> On Mon, Aug 8, 2011 at 11:00 AM, Ian Smith <ismith@xxxxxxxxxxxxxx> wrote: >>> Sirs, >>> >>> I am trying to get my fax modem working, and used the latest version of >>> scanModem (which complained about being 27weeks old), and this >>> instructed me to download the latest file from >>> http://linmodems.technion.ac.il/packages/ltmodem/11c11040/ - so I selected >>> agrsm048pci-2.1.60_20100316_i386.deb >>> <http://linmodems.technion.ac.il/packages/ltmodem/11c11040/agrsm048pci-2.1.60_20100316_i386.deb> >>> as this had the latest file date, and appeared to be a formal release. >>> >>> When I used Ubuntu Software Centre to install it, I got errors stating >>> that the "package was of bad quality" and in more detail had the >>> following error possibly for each file "E: agrsm048pci-2.1.60: >>> wrong-file-owner-uid-or-gid". >>> >>> Where can I get a more up to date version of scanModem? And is there a >>> version of the software for my modem that I can see is safe to install? >>> >>> Thank you for your help. >>> >>> Kind Regards, >>> >>> Ian >>> >>> >> >