On Jun 13, 2011, at 12:24 40PM, Ofer Inbar wrote: > I've never been able to get first level tech support at my ISP to > understand "latency" or "packet loss". They only understand "can you > load a web page?" This does not mean their ISP doesn't provide packet > loss and latency, standard with their service :) Oh yeah... Many years ago, I was experiencing 5-15% packet loss and 5-90% packet duplication. Tier 1 told me to clear my browser cache, and besides 5% packet loss was normal. I demurred; he told me he handled 20-25 performance calls/day and his advice fixed them. I asked to speak to a supervisor. He and his supervisor apparently took offense; since my connectivity was via a deal with my employer, they passed it up their management chain to complain to my management that I didn't believe their technicians. Some VP on their side AltaVistaed me, though, at which point my complaint got routed straight to engineering and the story got passed on to my management... --Steve Bellovin, https://www.cs.columbia.edu/~smb _______________________________________________ Ietf mailing list Ietf@xxxxxxxx https://www.ietf.org/mailman/listinfo/ietf