I've never been able to get first level tech support at my ISP to understand "latency" or "packet loss". They only understand "can you load a web page?" This does not mean their ISP doesn't provide packet loss and latency, standard with their service :) More to the point, when I've been at hotels or conference centers or similar places and found that I could connect to their wireless network but not get an IP, it's been rare for their tech support to recognize the term "DHCP", know what an auto-configured IP looks like, or even understand the distinction between getting on the local wireless and having routability to the Internet. Yet their systems clearly provide and depend on these things, and always have. Their lack of clue says nothing about the level of support for things like basic IP routing, or DHCP, in hotel and conference center networks. I wouldn't take what first level support has heard of to be a systematic indication of anything other than that company's hiring and training practices for first level support. -- Cos _______________________________________________ Ietf mailing list Ietf@xxxxxxxx https://www.ietf.org/mailman/listinfo/ietf