No, it doesn't have to do with timeouts: The vqueue policy only modifies the routing information for a call. It doesn't route the call itself, it will always pass it on down the chain. Regards, Jan Marvin Herbold wrote: > Ok thanks - I will try the VirtualQueueRegex on Monday. > > The reason for adding the explicit and internal routing policies - is it to > handle the possible situation of GnuGk not getting an RouteToAlias response > within 10 seconds? > > Thanks for your time, > Marvin Herbold > > -----Original Message----- > From: Jan Willamowius [mailto:jan@xxxxxxxxxxxxxx] > Sent: Saturday, December 03, 2011 3:27 AM > To: openh323gk-users@xxxxxxxxxxxxxxxxxxxxx > Subject: Re: Newbie help... getting started with GnuGk > > Hi, > > "VirtualQueue" is the old name for "VirtualQueueAliases". Deprecated, > but works still. > > If you want all calls to produce a RoutingRequest, use a regex that > matches everything: > VirtualQueueRegex=^.*$ > > And remember to update your policy chain as I said in my last mail. > > Regards, > Jan > > Marvin Herbold wrote: > > Ok - my gatekeeper.ini file is currently this: > > > > [Gatekeeper::Main] > > FortyTwo=42 > > TraceLevel=5 > > Name=xxx > > TimestampFormat=MySQL > > > > [GkStatus::Auth] > > rule=explicit > > 127.0.0.1=allow > > default=forbid > > > > [LogFile] > > Filename=/xxx/xxx/gatekeeper.log > > Rotate=Daily > > RotateTime=00:00 > > > > [RoutedMode] > > GKRouted=1 > > AcceptUnregisteredCalls=1 > > CallSignalPort=1720 > > RemoveCallOnDRQ=0 > > SendReleaseCompleteOnDRQ=1 > > ActivateFailover=1 > > > > [RoutingPolicy] > > default=vqueue > > > > [CTI::Agents] > > VirtualQueueAliases=xxx > > RequestTimeout=10 > > > > When I place a H.323 video phone call to the gatekeeper, the gatekeeper > sees > > it and immediately drops it. I do not get a RouteRequest message on the > > status port. What am I missing here? I want all incoming calls to > generate > > a RouteRequest message that I can respond to with a RouteToAlias answer. > It > > doesn't wait the RequestTimeout of 10 seconds - it just drops the call > right > > away. I am not sure what VirtualQueueAliases is for... > > > > BTW on this web page: http://www.gnugk.org/acd-config.html it says > > "VirtualQueue" instead of "VirtualQueueAliases" and "CTI_Timeout" instead > of > > "RequestTimeout" - is this outdated / obsolete information? If so, what > > version of GnuGk did the change happen? The version of GnuGk I have is > > 2.3.0 (I am running Ubuntu 10.04 LTS and installed gnugk using "sudo > > aptitude install gnugk"). > > > > Marvin Herbold > > > > > > -----Original Message----- > > From: Jan Willamowius [mailto:jan@xxxxxxxxxxxxxx] > > Sent: Friday, December 02, 2011 2:58 PM > > To: openh323gk-users@xxxxxxxxxxxxxxxxxxxxx > > Subject: Re: Newbie help... getting started with GnuGk > > > > Make sure you have set the trace level, eg. to 5. > > > > You should see the call come in. It won't connect, because you don't > > have another routing policy after vqueue to connect the call, but you > > should see it come in. > > > > And then extend the chain of routing policies: > > default=vqueue,explicit,internal > > > > Jan > > > > MarvinHerbold wrote: > > > > > > Ok - I have GnuGk installed. If you've seen my previous email / posts > you > > > know that I am trying to set up a video phone call center, with incoming > > > calls routed to one of our agents using vqueue routing policy and > > failover. > > > I'm just trying to get the basic config up and running so I can start > > > developing my ACD code. > > > > > > This is my gatekeeper.ini file so far (see below) (some stuff x'ed out > for > > > privacy). > > > > > > I am using Ekiga with a webcam on my Windows PC as my H.323 endpoint to > do > > > testing with. I used it to call a Sorenson VP200 and it works - it > rings > > > the VP200 and I can answer it and get video. When I direct Ekiga to > call > > > the box that I have GnuGk running on, nothing seems to happen. Nothing > > > shows up in logs and GnuGk console doesn't print anything new when I > call. > > > > > > I have the firewall on the server completely open to my PC, so it's not > > > that. Perhaps I don't have the ports set up correctly in the gatekeeper > > > config file... or perhaps I don't have the config file made properly. > > > > > > Sorry for all the newbie questions! > > > > > > [Gatekeeper::Main] > > > FortyTwo=42 > > > Name=xxx > > > Home=xx.xx.xx.xx > > > TimestampFormat=MySQL > > > > > > [GkStatus::Auth] > > > rule=password > > > xx=xx > > > > > > [LogFile] > > > Filename=/xx/xx/gatekeeper.log > > > Rotate=Daily > > > RotateTime=00:00 > > > > > > [RoutedMode] > > > GKRouted=1 > > > AcceptUnregisteredCalls=1 > > > CallSignalPort=1720 > > > RemoveCallOnDRQ=0 > > > SendReleaseCompleteOnDRQ=1 > > > ActivateFailover=1 > > > > > > [RoutingPolicy] > > > default=vqueue -- Jan Willamowius, jan@xxxxxxxxxxxxxx, http://www.gnugk.org/ ------------------------------------------------------------------------------ All the data continuously generated in your IT infrastructure contains a definitive record of customers, application performance, security threats, fraudulent activity, and more. Splunk takes this data and makes sense of it. IT sense. And common sense. http://p.sf.net/sfu/splunk-novd2d _______________________________________________________ Posting: mailto:Openh323gk-users@xxxxxxxxxxxxxxxxxxxxx Archive: http://sourceforge.net/mailarchive/forum.php?forum_name=openh323gk-users Unsubscribe: http://lists.sourceforge.net/lists/listinfo/openh323gk-users Homepage: http://www.gnugk.org/
