IMHO the major drawback of the current implementation regarding ACD is, that each routing decision is a final decision, meaning, you will not be able to "take the call back" and place it else where unless you use the workaround with transfer call. But this should really be seen only as a workaround - it's far from a feature providing hunting, crankback or failureover on a "professional" level. But I also absolutely understand that it's not easy so easy to imlement such features in h323. -Frank > -----Ursprüngliche Nachricht----- > Von: openh323gk-users-admin@xxxxxxxxxxxxxxxxxxxxx > [mailto:openh323gk-users-admin@xxxxxxxxxxxxxxxxxxxxx] Im > Auftrag von Bassem Kattan > Gesendet: Montag, 5. September 2005 09:42 > An: openh323gk-users@xxxxxxxxxxxxxxxxxxxxx > Betreff: RE: Routing H.323 calls to the > first open machine > > Hi guys, > > As a comment to this subject, using asterisk is great if you > intend to pass all H245 RTP traffic from your box, otherwise > the GK will have to handle it. > You mentioned the ACD applications, is there any manual to > using it or writing the necessary code of the script? > > Thanks, > > Bassem > > -----Original Message----- > From: openh323gk-users-admin@xxxxxxxxxxxxxxxxxxxxx > [mailto:openh323gk-users-admin@xxxxxxxxxxxxxxxxxxxxx] On > Behalf Of Frank Fischer > Sent: Sunday, September 04, 2005 12:42 PM > To: openh323gk-users@xxxxxxxxxxxxxxxxxxxxx > Subject: AW: Routing H.323 calls to the > first open machine > > Hi Michal > > > there is no failover, but the question did not mention this > scenario I > > think. > > On the other hand, such scenarios should be solved by using an > > approtiate pbx solution, like Asterisk, which provides you > with call > > center features. > > Disagree with you in this particular point. Hunting, > crankback and failover support is a key feature that should > be supported by a Gatekeeper. Of couse similar functionality > is also supported in pbx solution but in a different context > (i.e. least cost routing). > Basically i agree with you - one should choose very carefully > what kind of functionality should get implemented into a > gatekeeper. A gatekeeper's primary job is to do fast and > reliable routing, not adding value added services. > Performance, reliabilty and functionality often are a trade-off. > > Greetings > Frank > > > > > ----- Original Message ----- > > From: "Teodor Georgiev" <tgeorgiev@xxxxxxxxx> > > Sent: Sunday, September 04, 2005 12:09 PM > > > > > > > Michal, what would happen if the first gateway (with > > priority=1) will fail > > > to place the call through? > > > Will it be routed to the next gateway in the list? > > > As far as I know, GnuGK would not do it. > > > > > > > > > ----- Original Message ----- > > > From: "Zygmuntowicz Michal" <m.zygmuntowicz@xxxxxxx> > > > To: <openh323gk-users@xxxxxxxxxxxxxxxxxxxxx> > > > Sent: Friday, September 02, 2005 2:50 AM > > > Subject: Re: Routing H.323 calls to the > > first open > > > machine > > > > > > > > >> You can either: > > >> 1. Use the external ACD application (see www.gnugk.org). > > >> 2. Define a few gateways for the same prefix with > capacity = 1 and > > >> priority = 1. > > >> An incoming call will be routed to the first > available gateway. > > >> 3. Use your own external scripts to route calls. > > >> > > >> ----- Original Message ----- > > >> From: "Nachman Yaakov Ziskind" <awacs@xxxxxxxxxx> > > >> Sent: Thursday, September 01, 2005 11:15 PM > > >> > > >> > > >>> ... I have a bunch of H.323 machines, all functionally > > equivalent (i.e., > > >>> a call center of sorts) and until now I've just published > > a list of IPs > > >>> and hoped that whatever one the caller picked would get > answered. > > >>> > > >>> Now, there's enough of them that this is getting > > cumbersome. SO, I'd like > > >>> a device that would accept an incoming call and route it > > to any available > > >>> machine - dosen't matter which one, really. I thought > > that a gatekeeper > > >>> would do this, but the commercial gatekeeper that we > > purchased earlier > > >>> does NOT do this. Oh, well. > > >>> > > >>> So, does this gatekeeper do this? Does any other, that > > anyone knows of? > > >>> Or, do I need an entirely different machine? > > >>> > > >>> Thanks! > > > > > > > > ------------------------------------------------------- > > SF.Net email is Sponsored by the Better Software Conference & EXPO > > September 19-22, 2005 * San Francisco, CA * Development Lifecycle > > Practices Agile & Plan-Driven Development * Managing > Projects & Teams > > * Testing & QA Security * Process Improvement & Measurement * > > http://www.sqe.com/bsce5sf > > _______________________________________________________ > > > > Posting: mailto:Openh323gk-users@xxxxxxxxxxxxxxxxxxxxx > > Archive: http://sourceforge.net/mailarchive/forum.php?forum_id=8549 > > Unsubscribe: > > http://lists.sourceforge.net/lists/listinfo/openh323gk-users > > Homepage: http://www.gnugk.org/ > > > > > > > ------------------------------------------------------- > SF.Net email is Sponsored by the Better Software Conference & > EXPO September 19-22, 2005 * San Francisco, CA * Development > Lifecycle Practices Agile & Plan-Driven Development * > Managing Projects & Teams * Testing & QA Security * Process > Improvement & Measurement * http://www.sqe.com/bsce5sf > _______________________________________________________ > > Posting: mailto:Openh323gk-users@xxxxxxxxxxxxxxxxxxxxx > Archive: http://sourceforge.net/mailarchive/forum.php?forum_id=8549 > Unsubscribe: > http://lists.sourceforge.net/lists/listinfo/openh323gk-users > Homepage: http://www.gnugk.org/ > > > > ------------------------------------------------------- > SF.Net email is Sponsored by the Better Software Conference & > EXPO September 19-22, 2005 * San Francisco, CA * Development > Lifecycle Practices Agile & Plan-Driven Development * > Managing Projects & Teams * Testing & QA Security * Process > Improvement & Measurement * http://www.sqe.com/bsce5sf > _______________________________________________________ > > Posting: mailto:Openh323gk-users@xxxxxxxxxxxxxxxxxxxxx > Archive: http://sourceforge.net/mailarchive/forum.php?forum_id=8549 > Unsubscribe: > http://lists.sourceforge.net/lists/listinfo/openh323gk-users > Homepage: http://www.gnugk.org/ > ------------------------------------------------------- SF.Net email is Sponsored by the Better Software Conference & EXPO September 19-22, 2005 * San Francisco, CA * Development Lifecycle Practices Agile & Plan-Driven Development * Managing Projects & Teams * Testing & QA Security * Process Improvement & Measurement * http://www.sqe.com/bsce5sf _______________________________________________________ Posting: mailto:Openh323gk-users@xxxxxxxxxxxxxxxxxxxxx Archive: http://sourceforge.net/mailarchive/forum.php?forum_id?49 Unsubscribe: http://lists.sourceforge.net/lists/listinfo/openh323gk-users Homepage: http://www.gnugk.org/
