Re: About ACD Please help

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Hello Michal

Sorry I tried both GNUGK-2.0.8 and Gk-2.2.x but I got same message
CalledPartyNotRegistered.

I tried every possible way. Please suggest what else could be the reason.

GK-2.2x. version I assign rout policy vqueue, internal

Thanks

With GnuGk 2.2 you have to enable VirtualQueue
 policy explicitly. Maybe this is the reason.

 ----- Original Message ----- 
 From: "Roman" <nogroup@xxxxx>
 Sent: Sunday, October 17, 2004 10:57 AM


 > I am trying to use ACD for Call distribution but always failed with
 > Message
 > CalledPartyNotRegistered (In the ACD Debug window, No agent available for
 > call)
 >
 > I am not sure I am doing correct configuration, will appreicate if any
one
 > help
 > me to resolve this problem.
 >
 > Call flow that I am trying to Implement
 >
 > Want to send call for 4407 to two GW and both of them are registered with
 > my
 > GK.
 >
 > User GW sending 554407
 > I am rewriting 224407
 > choosing VirtualQueuePrefix 22 (So any call starting with 22 matched with
 > this Queue)
 >
 > Main part of gnugk.ini file
 >
 > [RasSrv::ARQFeatures]
 > CallUnregisteredEndpoints=1
 >
 > [RasSrv::RewriteE164]
 > 554407=224407
 >
 > [RasSrv::GWPrefixes]
 > qtc1=224407
 > qtc2=224407
 >
 > [CTI::Agents]
 > VirtualQueuePrefixes=22
 > RequestTimeout=10
 >
 >
 > Main part of ACDConfig.properties
 >
 > 22_queueing_mode=RINGING
 > 22_priority=10
 > 22_ring_timeout=60
 > 22_talk_timeout=180
 > 22_size=10
 >
 > Main part of ACDAgentConfig.properties
 >
 > qtc1=22
 > qtc2=22
 >
 > I tried to see log for gk (using upto 5 t) it just shows RejectReason
 > CalledParty.....
 >
 > Thanks
 >
 > Roman




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