With GnuGk 2.2 you have to enable VirtualQueue policy explicitly. Maybe this is the reason.
----- Original Message ----- From: "Roman" <nogroup@xxxxxxxxx>
Sent: Sunday, October 17, 2004 10:57 AM
I am trying to use ACD for Call distribution but always failed with Message
CalledPartyNotRegistered (In the ACD Debug window, No agent available for
call)
I am not sure I am doing correct configuration, will appreicate if any one help me to resolve this problem.
Call flow that I am trying to Implement
Want to send call for 4407 to two GW and both of them are registered with my
GK.
User GW sending 554407 I am rewriting 224407 choosing VirtualQueuePrefix 22 (So any call starting with 22 matched with this Queue)
Main part of gnugk.ini file
[RasSrv::ARQFeatures] CallUnregisteredEndpoints=1
[RasSrv::RewriteE164] 554407=224407
[RasSrv::GWPrefixes] qtc1=224407 qtc2=224407
[CTI::Agents] VirtualQueuePrefixes=22 RequestTimeout=10
Main part of ACDConfig.properties
22_queueing_mode=RINGING 22_priority=10 22_ring_timeout=60 22_talk_timeout=180 22_size=10
Main part of ACDAgentConfig.properties
qtc1=22 qtc2=22
I tried to see log for gk (using upto 5 t) it just shows RejectReason CalledParty.....
Thanks
Roman
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