I have tried to use the ACD feature to create a hunting between different voip terminals.
The first idea i had was to declare a VirtualQueue=hunting, then define in the RasSrv::GWPrefixes the hunting=6, so any calls with 6.... will be routed to the virtual queue. It didn't work, just saying that 6.. is not registered.
The second idea was to declare the VirtualQueue=6. No result again.
How can i route calls to phone numbers (not h323 names) to the virtual queue? Like anybody who dials something begining with 6 will be routed to the VirtualQueue.
Jan Willamowius wrote:
GnuGk ACD version 1.0 released ==============================
(Ok, it's been on the website a while, but I didn't get around to announce it.)
Download: http://www.gnugk.org/h323-acd.html
What is an ACD ? ACD stands for "automatic call distribution". The GnuGk ACD will handle calls that come in on GnuGk's VirtualQueues. Based on different routing algorithms the calls are distributed to a number of endpoints. This could for example be used to have dozens of agents handle calls to a single support number.
A quick test: Start each of the following on a different console on the same machine in that order. The ACD should connect to the gatekeeper, and the calls to support and sales should be routed to willi and jan.
gnugk -tt -c gnugk_acd.ini GnuGkAcd.sh (on Windows: gnugkacd.bat) ohphone --listenport 1810 -a -l -u jan ohphone --listenport 1820 -a -l -u willi ohphone --listenport 1830 -u extern1 sales ohphone --listenport 1840 -u extern2 support
Take a look at gnugk_acd.ini to see how the ACD is configured on GnuGk and see ACDConfig.properties and ACDAgentConfig.properties for the ACD config.
The creation of the ACD has been sponsored by IPTEL Inc. (www.iptel.com). The application is now available to everybody under GPL license.
I'm looking forward to getting more sponsorship from GnuGk users to create or enhance free applications. Contact me if you are interested in sponsoring certain features or applications.
Have fun!
-- Victor Stanescu, network engineer kpnQwest /GTS -Romania
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