Happy you've found that support group you were looking for. :) Wishing you a speedy trauma recovery, -C On Fri, 16 Nov 2018, 11:04 Niccolo Brogi <nkkollaw@xxxxxxxxx wrote: > ...in the meantime, I'm getting emails from people that see the whole > thing exactly like me, and I assume fear harassment and won't say it out > loud. > > How sad is this culture you've created. > > On Fri, Nov 16, 2018 at 9:50 AM C R <cajhne@xxxxxxxxx> wrote: > >> As someone who has worked many years alongside (at the desk next to) >> customer service reps, I can verify that no amount of organisation or >> pleasantries can quell the entitlement of anyone who thinks you owe them >> something. Be that x feature in GIMP, or x release date for the next GIMP. >> People are very much the same in that regard, and it's crushing to have to >> deal with it all the time. >> >> People can be banned from the mailing list if they make too much of a >> fuss, but I have to say Alexander's way of handling things is a nearly >> flawless mix of not taking any shit (which, after all, why should GIMP >> contribs suffer this after donating time to provide free software for the >> world?) and being concise and helpful to those who approach with a >> constructive attitude (as part of the community). >> >> We have not always seen eye to eye on things, but I'm always learning >> stuff about handing trollish behaviour from this mailing list, thanks >> primarily to Alex, also recognising the behaviour in myself and doing my >> best to avoid making the same mistakes as people who can only complain >> rather than be helpful (Alex PMs me if I go to far to the ranty side, even >> in his defence). So that definitely isn't broken. >> >> Alex saves us on a regular basis from having to deal with trolls on all >> our media platforms while keeping all ports of communication open for our >> users. >> >> Every project should have one, but he's ours! ;) >> >> Just my thoughts. >> -C >> On Fri, 16 Nov 2018, 08:17 Alexandre Prokoudine via gimp-developer-list < >> gimp-developer-list@xxxxxxxxx wrote: >> >>> пт, 16 нояб. 2018 г., 6:40 Trevor Rose tarose.trevor@xxxxxxxxx: >>> >>> > >>> > 3 — the solution to the problem is to tighten up your communications >>> > channels, and to use some other technology rather than just an email >>> group, >>> > and in which alternative system a person must be logged in, and each >>> post, >>> > thread and comment/reply is not only better organised, but can be >>> > identified as per user ID, GROUP, and ROLE ... PLUS AND MOST >>> IMPORTANTLY >>> > you can constrain each unit of communication by using mandatory fields >>> and >>> > filters, in order to force clearer communication and remove some >>> amount of >>> > abuse, while also being able to ban anyone who takes their passion >>> beyond >>> > an accepted threshold/limit. >>> > >>> >>> Hi Trevor, >>> >>> I'm afraid I'm not a big believer in technical constraints as means to >>> manage a community. We have a history of making it difficult for people >>> to >>> contribute to GIMP in any way. I would hesitate to make it even harder. >>> >>> Your suggestion boils down to making initial communication more >>> complicated >>> while, indeed, more structured. It also seems to suggest some sort of >>> pre-moderation which puts a heavier burden on those of us involved with >>> moderation. >>> >>> So mailing lists are a tool that keeps communication open enough and >>> takes >>> just about the right amount of time to keep our sanity at the cost of >>> rare >>> outbursts like this one. >>> >>> Having said all that, I would still appreciate examples of what you >>> consider superior communication channels. >>> >>> Alex >>> >> _______________________________________________ >>> gimp-developer-list mailing list >>> List address: gimp-developer-list@xxxxxxxxx >>> List membership: >>> https://mail.gnome.org/mailman/listinfo/gimp-developer-list >>> List archives: https://mail.gnome.org/archives/gimp-developer-list >>> >> -- > Niccolo. > _______________________________________________ gimp-developer-list mailing list List address: gimp-developer-list@xxxxxxxxx List membership: https://mail.gnome.org/mailman/listinfo/gimp-developer-list List archives: https://mail.gnome.org/archives/gimp-developer-list
