...in the meantime, I'm getting emails from people that see the whole thing exactly like me, and I assume fear harassment and won't say it out loud. How sad is this culture you've created. On Fri, Nov 16, 2018 at 9:50 AM C R <cajhne@xxxxxxxxx> wrote: > As someone who has worked many years alongside (at the desk next to) > customer service reps, I can verify that no amount of organisation or > pleasantries can quell the entitlement of anyone who thinks you owe them > something. Be that x feature in GIMP, or x release date for the next GIMP. > People are very much the same in that regard, and it's crushing to have to > deal with it all the time. > > People can be banned from the mailing list if they make too much of a > fuss, but I have to say Alexander's way of handling things is a nearly > flawless mix of not taking any shit (which, after all, why should GIMP > contribs suffer this after donating time to provide free software for the > world?) and being concise and helpful to those who approach with a > constructive attitude (as part of the community). > > We have not always seen eye to eye on things, but I'm always learning > stuff about handing trollish behaviour from this mailing list, thanks > primarily to Alex, also recognising the behaviour in myself and doing my > best to avoid making the same mistakes as people who can only complain > rather than be helpful (Alex PMs me if I go to far to the ranty side, even > in his defence). So that definitely isn't broken. > > Alex saves us on a regular basis from having to deal with trolls on all > our media platforms while keeping all ports of communication open for our > users. > > Every project should have one, but he's ours! ;) > > Just my thoughts. > -C > On Fri, 16 Nov 2018, 08:17 Alexandre Prokoudine via gimp-developer-list < > gimp-developer-list@xxxxxxxxx wrote: > >> пт, 16 нояб. 2018 г., 6:40 Trevor Rose tarose.trevor@xxxxxxxxx: >> >> > >> > 3 — the solution to the problem is to tighten up your communications >> > channels, and to use some other technology rather than just an email >> group, >> > and in which alternative system a person must be logged in, and each >> post, >> > thread and comment/reply is not only better organised, but can be >> > identified as per user ID, GROUP, and ROLE ... PLUS AND MOST IMPORTANTLY >> > you can constrain each unit of communication by using mandatory fields >> and >> > filters, in order to force clearer communication and remove some amount >> of >> > abuse, while also being able to ban anyone who takes their passion >> beyond >> > an accepted threshold/limit. >> > >> >> Hi Trevor, >> >> I'm afraid I'm not a big believer in technical constraints as means to >> manage a community. We have a history of making it difficult for people to >> contribute to GIMP in any way. I would hesitate to make it even harder. >> >> Your suggestion boils down to making initial communication more >> complicated >> while, indeed, more structured. It also seems to suggest some sort of >> pre-moderation which puts a heavier burden on those of us involved with >> moderation. >> >> So mailing lists are a tool that keeps communication open enough and takes >> just about the right amount of time to keep our sanity at the cost of rare >> outbursts like this one. >> >> Having said all that, I would still appreciate examples of what you >> consider superior communication channels. >> >> Alex >> > _______________________________________________ >> gimp-developer-list mailing list >> List address: gimp-developer-list@xxxxxxxxx >> List membership: >> https://mail.gnome.org/mailman/listinfo/gimp-developer-list >> List archives: https://mail.gnome.org/archives/gimp-developer-list >> > -- Niccolo. _______________________________________________ gimp-developer-list mailing list List address: gimp-developer-list@xxxxxxxxx List membership: https://mail.gnome.org/mailman/listinfo/gimp-developer-list List archives: https://mail.gnome.org/archives/gimp-developer-list
