On Wed, 2008-01-23 at 16:06 -0500, Alan Cox wrote: > On Wed, Jan 23, 2008 at 02:20:01PM -0600, Jon Ciesla wrote: > > >> specific breakage to be proactive and tap into the upstream resource > > >> when I can't confirm the problem. > > > > > > There is a huge difference between engaging the user and helping them > > > to contact upstream, or getting upstream in contact with the user, > > > basically facilitating that wonderful communication, and saying "Shut > > > up, that's upstream, go away" and closing the bug. Unfortunately, the latter also happens. > > Very true, it MUST be a collaborative exercise. > > I try to leave the RH bug open and even if I report it being an upstream > problem then update it now and again with the status of things. That way > people at least know something is happening and when it will be worth trying > an update Fully agreed, that's the only viable and reasonable approach. Ralf -- fedora-devel-list mailing list fedora-devel-list@xxxxxxxxxx https://www.redhat.com/mailman/listinfo/fedora-devel-list
